Chicago Field Service Technician

Accel Entertainment•Chicago, IL

7d•Hybrid

About The Position

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting. Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc. Multiple Service Positions Available across all areas of Chicago and surrounding suburbs. Rates range from $18-$30/hour, dependent on related work experience & proficiency. Will train inexperienced candidates. Weekend availability required. Additional shift differential for weekends and 2nd/3rd shifts. Shift starts from home. Company-supplied vehicle + fuel card. Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards.

Requirements

Great Customer Service
High school diploma or equivalent
Terminal Handler's License - costs covered by company
Ability to communicate effectively & follow written or verbal instruction
Strong organizational, problem-solving, analytical skills
Valid driver’s license
Minimum of 21 years of age
Frequently required to lift/push weights up to 50 pounds

Nice To Haves

Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Computer literacy helpful but not required

Responsibilities

Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment.
Load and unload supplies.
Assist in other areas as needed.
Respond to and troubleshoot service calls for equipment repairs in a timely manner.
Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
Provide exemplary customer service.
Manage inventory to ensure parts are available when repairs are needed.
Complete all necessary documentation for device entry and logs.
Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.