Field Service Engineer - Chicago, IL
About The Position
At Molecular Devices, one of Danaher’s operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for providing exceptional customer experience through great communication, solid problem-solving ability, and a positive attitude. This position reports to the Sr. Regional Field Service Manager of the Northwest field service team and will be a fully remote role in Chicago area, supporting our customers in the greater Northwest US states.
Requirements
- Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Strong communication skills utilized in a professional manner
- Must have a valid driver's license with an acceptable driving record
- This position requires the ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Nice To Haves
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Responsibilities
- Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
- Propose process improvements that improve internal and external customer processes
- Manage a diverse technical product portfolio
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
