Traveling Community Manager

Housing Development Cor•Lancaster Township, PA

3d•$55,000 - $60,000•Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is seeking a Full-Time Traveling Community Manager for Southeast, PA. HDC MidAtlantic is a mission-driven organization committed to providing safe, welcoming, and affordable housing. Since 1971, HDC has developed, managed, and partnered in communities across Pennsylvania, Delaware, and Maryland, owning and managing over 3,300 apartments for seniors, families, and individuals with disabilities. The organization values excellence, equity, collaboration, community, and integrity, investing in its people and empowering employees to make a difference. This role offers meaningful, people-centered work connected to a greater purpose.

Requirements

High school diploma or equivalent required.
Valid driver’s license.
Background in customer service required.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Excellent communication skills and enjoys working with people.
Must be open to learning property management software and standard office technology.
Successful completion of drug screening and criminal background check.

Nice To Haves

One-year property management experience preferred (will train).
Affordable housing experience a plus.

Responsibilities

Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
Maintain on-site presence to manage daily operations and respond to emergencies as required.
Provide temporary relief coverage for staffing vacancies within their region, as needed.
Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
Process and track resident applications, determining income and program eligibility.
Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verifying timely completion.
Maintain accurate, complete and compliant resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable.
Complete income certifications and annual recertifications accurately and on time.
Coordinate and prepare for audits and 3rd party inspections; proactively identify and make necessary file corrections.
Supervise on-site personnel and vendors to ensure excellent curb appeal and property conditions.
Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes.
Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
Ensure resident work order requests are resolved promptly and professionally.
Monitor financial performance to perform better than budget, identifying and correcting issues related to expenses and revenue to achieve positive net income.
Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies.