Traveling Community Operations Support Specialist

AIR Communities•Woodhaven, MI

9h•$65,000 - $75,000

About The Position

The Traveling Community Operations Support Specialist provides field operations support across AIR Communities and executes key projects related to community setup, revenue generation, and customer experience improvements. The role represents operations and helps launch, stabilize, or improve assigned communities, ensuring community readiness and excellent resident service. The position provides hands-on operational assistance, including leasing and customer-service support, team training on systems and processes, troubleshooting, resolving resident concerns, and covering community roles when needed. It supports resident acquisition and retention, promotes consistent service delivery and adherence to company standards, and serves as a subject matter expert on operational policies and procedures. Working with leadership and community teams, the specialist identifies process improvements, supports revenue initiatives, and communicates project status and community performance to central operations, leadership, and other stakeholders. This is a heavy-travel role, requiring travel up to 75% of the year or approximately three weeks per month. A home base in one of AIR’s listed major markets near a major airport is preferred.

Requirements

Ability to travel at least 75% of the time and have easy access to a large airport.
Ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
Experience in community operations, customer service, and leasing, with a strong understanding of sales strategies and resident acquisition.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Strong communication and interpersonal skills, a customer-first mindset, and a collaborative approach to problem-solving.
Technological proficiency, including experience with property management systems and tools.
Ability to support training efforts and provide operational coverage as needed.

Nice To Haves

Understanding of financial processes, including budgets and variance review.
Background in process improvement, community setup, or operations support.
Leadership or project management experience.

Responsibilities

Support the launch, stabilization, setup, and improvement of assigned communities.
Execute projects related to revenue generation and customer experience improvements.
Provide on-site and remote operational support across multiple communities to promote consistent service and adherence to company standards.
Support resident acquisition and retention through leasing and customer-service assistance.
Train and support team members on systems, processes, and daily operational procedures.
Serve as an operations subject matter expert and help community teams troubleshoot issues and resolve resident concerns.
Provide temporary staffing coverage for community positions during vacancies or high-demand periods.
Identify process improvements and support revenue initiatives in collaboration with leadership.
Communicate and report project status and community performance to central operations, leadership, and other stakeholders.

Benefits

25% rent discount at any AIR community, subject to rental application and exclusions.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short- and long-term disability paid by the company.
401(k) plan with employer contribution.
Paid time off, including vacation, sick time, and 12 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community-service time annually.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career-growth opportunities.
Target annual bonus.