Community Manager - Traveling - JAX

Cambridge Management•Jacksonville, FL

About The Position

The Community Manager is responsible, under the direct supervision of the Regional Manager, for the daily management of a multifamily community and for delivering excellent customer service. The role coordinates community operations, maximizes cash flow while preserving assets, achieves budgeted net operating income (NOI), ensures applicable LIHTC and/or HUD compliance, maintains a quality living environment for residents, and fosters a positive working environment for team members. Duties vary based on community size and the responsibilities delegated to staff. This is a traveling role requiring travel to off-site locations. The Community Manager oversees financial performance, property data and reporting, leasing, marketing, maintenance, resident relations, legal and regulatory compliance, vendor work, safety, and staff development. The position also includes availability or coverage for emergencies, on-call duties, resident functions, and weekends. Offers are contingent on successful completion of a background check, drug screen, and MVR check if required.

Requirements

High school diploma or equivalent.
At least 3 years of property management experience.
At least 1 year of supervisory experience.
Experience managing LIHTC and HUD multifamily properties.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, LIHTC/HUD programs, and other laws relating to property guidelines and occupancy standards.
Strong management and professional leadership skills, including the ability to manage a team.
Knowledge and experience in multifamily operations, including financial reporting, sales, marketing, maintenance, and resident relations.
Strong understanding of financial statements, budgets, financial reports, profit-and-loss statements, and general ledgers.
Superior customer service skills, including handling difficult customers and situations.
Professional verbal and written communication skills.
Ability to uphold ethical standards, maintain confidentiality, and exercise fiduciary responsibility.
Detail orientation and ability to manage conflicting priorities and adjust priorities daily.
Ability to work a flexible schedule, including weekends, evenings, and holidays.
Working knowledge of Office 365, excellent computer skills, and industry software experience.
Ability to use tablet/mobile devices and software efficiently.
Ability to travel to and from off-site locations as required.
Valid driver’s license required if performing the specified driving tasks or driving a golf cart.
Ability to complete all required training within 30 days of hire.

Nice To Haves

Bachelor’s degree or CPM designation.
Property management certification such as ARM or CAM.
Experience with RealPage OneSite; competency is required following CMI training.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Ensure OneSite data is accurate, including leasing activity, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Represent the property in court proceedings under direction of legal counsel and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and eviction actions.
Support leasing by responding to inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurate.
Maintain knowledge of the local market, rents, and demographics.
Monitor compliance with Fair Housing, tax compliance, and other applicable requirements and occupancy standards.
Recruit and select team members; recommend compensation changes, promotions, and terminations; and administer disciplinary action and terminations after consulting the Regional Manager and Human Resources.
Maximize property cash flow through revenue, rent collection, delinquency management, banking oversight, and daily deposits; contact residents about overdue rent.
Develop cost-saving strategies and prepare the annual operating budget and business plan with the accounting team and Regional Manager.
Prepare monthly variance reports and review financial, traffic, lease, rent, delinquency, and market data; make recommendations as needed.
Review vendor bid summaries, monitor vendor work, and verify contracted services and materials before approving payment.
Process delinquent residents according to policy, collect late fees, and file evictions at the appropriate deadline.
Monitor rental activity, on-site sales, marketing outreach, advertising, and rental pricing recommendations.
Monitor move-in and move-out status reports, manage monthly renewals, verify weekly traffic sources, follow up on prospects, and develop programs to improve leasing results.
Inspect the property and market-ready units daily; direct service operations to ensure requests are completed within 24 hours and curb appeal standards are met.
Oversee safety and risk management, including coordinating monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Train, coach, and mentor team members; hold weekly team meetings, establish goals, and foster open communication.
Create employee schedules and audit missed punches.
Perform other duties as required.