Traveler Support Specialist

EF Education First / Hult•Toronto, ON

1d•Hybrid

About The Position

In the role of Traveler Support Specialist (TSS), you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a TSS you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team.

Requirements

Must live/relocate to Toronto, Canada prior to their start date.
Recognize great customer service and strive to provide it each day.
Solutions oriented and known for positivity.
Enjoy structure and possess the ability to think on your feet.
Self-starter.
Enjoy puzzles and get great satisfaction from completing them.
An influencer - a natural networker who loves talking to people.
Comfortable owning issues, projects and tasks from start to finish.
Go above and beyond.
Want to be part of a team that motivates and inspires you.

Responsibilities

Serve as the primary source of information to travelers after booking tours.
Identify and implement opportunities to enhance a customer’s experience prior to departure.
Ensure travelers' satisfaction and further brand loyalty post tour.
Continuously juggle and prioritize tasks while working efficiently under pressure.

Benefits

The opportunity to travel with your customers for FREE at least once a year!
Professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts.
Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” resource groups.
Four weeks paid vacation.
11 paid holidays.
20% company match on RRSP contributions (25% after 5-years!).
Excellent health, dental, and vision coverage.
Life and disability insurance.
Wellness benefits, including an annual $500 healthy lifestyle reimbursement.
EF program discounts including travel, language schools, childcare, and more.
Discounts at local venues and businesses.
Eligibility for our Workplace Flexibility Program: hybrid work model allows you to work from home on Fridays!