Traveler Support Center Specialist

Corpay•Wichita, KS

1d•Onsite

About The Position

Corpay is looking to hire a Travel Support Center (TSC) Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage a large number of hotel reservation requests each day. During each outbound call, the TSC Specialist is responsible for calling the client’s requested hotel, making the reservation with the appropriate client information, and ensuring that the payment is directly billed. The TSC Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace. You will report directly to the TSC Manager and regularly collaborate with team leads.

Requirements

Excellent written and oral communication skills
1+ years of experience in the hospitality or retail industries preferred
Extremely detail-oriented
Demonstrating ability to work in a team environment
Demonstrating knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
Ability to work in fast-paced, changing environments
Demonstrating a high degree of initiative, responsibility, punctuality, persistence and ownership
Must be available for flexible scheduling

Responsibilities

Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal
Booking client requested hotel reservations with the hotel representative
Reporting reservation confirmation information into the system
Communicating issues effectively and professionally with all Corpay Lodging Clients and Departments
Utilizing proper grammar and appropriate speech to note client needs and issues
Enhancing the reputation of Corpay, including all lines of business, by providing an unexpected level of service to all clients
Managing one’s inbound and outbound call time to maximize one’s availability to take a call
Beginning and completing assigned duties on time
Performing other duties as needed or assigned