Travel Teller (Jacksonville)

Seacoast Bank Careers•Jacksonville, FL

About The Position

The Travel Teller works at various branch locations as needed, traveling up to two or more hours and throughout North Florida. The role supports customers with banking transactions and relationship building, identifies customer needs, explains bank products and services, and refers customers to appropriate internal partners. The teller also performs operational and compliance tasks while following bank policies, procedures, and security requirements. The position requires a flexible schedule during branch operating hours, including weekends and occasional non-bank operating hours. Associates must adhere to applicable legal, ethical, regulatory, and bank risk-mitigation requirements, including completing required annual training.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Flexible schedule during hours of operation, including weekends and occasional non-bank operating hours.
Ability to travel as needed to various branches throughout North Florida.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Adherence to applicable legal, ethical, regulatory, and bank risk-mitigation requirements, including timely completion of required annual training.

Nice To Haves

At least 6 months of previous experience in retail sales and/or financial services.

Responsibilities

Prepare for customer interactions, build rapport, and use open- and closed-ended questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services and explain those products and services confidently and proficiently.
Build and enhance customer relationships, request referrals, listen effectively, communicate clearly, and respond promptly to customer service needs.
Seek appropriate assistance for complex financial matters and balance customer requests with business needs and potential bank risks.
Keep up to date with technology and industry changes and contribute to an environment that fosters idea generation and innovation.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes, outbound calling, and identifying referral opportunities with internal business partners.
Learn about banking products and services through networking-event presentations and develop an understanding of customer-facing technology to discuss and enroll customers in self-service products and processes.
Process checks, cash, and sales of negotiable instruments in accordance with current bank policies and procedures.
Follow AML/BSA, audit, operational, dual-control, security, business continuity, and other regulated banking requirements to protect associates, customers, and bank assets.
Assist with remediating audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly, professionally, and positively, escalating issues as needed.
Balance the cash drawer daily and monitor work for accuracy.
Follow management direction to help resolve difficult customer objections and solve problems in a timely, positive manner to retain customer relationships.
Adhere to the bank’s Code of Conduct and all safety and security procedures.
Perform vault responsibilities when assigned.