Travel Services Manager

Discord•San Francisco, CA

5h•Hybrid

About The Position

Discord is seeking a Travel Services Manager to support our employees as they travel safely and productively for work. This role is ideal for someone who is passionate about corporate travel, knows the ecosystem inside and out, and takes real pride in delivering a high-touch, seamless experience for travelers. At Discord, our mission is to create belonging for everyone. This role plays a meaningful part in that mission by ensuring our travelers feel supported, informed, and cared for wherever work takes them.

Requirements

2+ years of experience working within the corporate travel ecosystem — this could include an in-house corporate travel role, or a closely adjacent role such as an account manager at a TMC supporting corporate clients
Demonstrated familiarity with Travel Management Companies (TMCs) and Online Booking Tools (OBTs) — you have familiarity with these systems and can articulate how they support corporate travel
A strong customer service orientation and excellent interpersonal skills — we're looking for someone who genuinely cares how travelers feel, not just whether the logistics were technically correct
Highly detail-oriented, with a low tolerance for errors — you know that in travel, a small mistake (a wrong date, a missed confirmation number) can have a big downstream impact on someone's trip
Exceptional organizational skills and ruthless attention to detail, with the ability to manage multiple travelers, events, and stakeholders simultaneously
Experience managing complex, high-volume travel logistics — ideally at the scale of 100+ travelers across simultaneous events
Sound judgment on policy gray areas — you can make reasonable cost and policy decisions without defaulting rigidly to the rulebook or saying yes to everything
Comfort operating in a fast-paced, high-growth tech environment
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties).
For this role, the Hiring Manager would like folks to be in the office a minimum of 2 days a week.

Nice To Haves

Experience negotiating hotel room blocks and travel contracts (preferred)
Strong analytical and reporting capabilities, including building customized metrics and generating actionable insights (preferred)

Responsibilities

Deliver exceptional, high-touch customer service to Discord travelers — acting as the primary point of contact for travel questions, changes, and support
Champion and promote the travel program to ensure employees understand policies, processes, and available resources
Develop and facilitate travel training for new hires and existing employees
Measure and enhance traveler satisfaction
Manage complex, high-volume travel logistics for large-scale company events and onsites, including hotel room blocks for groups of 100–200+ travelers
Source and manage hotel room blocks for company needs
Maintain and regularly update travel policies, applying good judgment to gray-area requests
Evaluate and recommend appropriate levels of company investment in travel
Drive strong program adoption across the organization
Collect and analyze data to continuously improve the travel program
Deliver monthly reporting to provide leadership visibility into travel spend and behavior trends
Manage the relationship with our Travel Management Company (TMC) and Online Booking Tool (OBT) provider
Onboard and manage external vendors and partners as the program scales
Participate in contract negotiations with travel service providers
Collaborate closely with Finance on policy development and cost management
Partner with Corporate Security to support traveler safety initiatives
Build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement