Analyst - Travel Services

Toyota North America • Plano, TX

1d

About The Position

Toyota’s Travel Services Department is looking for a highly motivated and qualified Analyst - Travel Services. In line with Toyota’s values of customer first, collaboration, and delivering exceptional experiences, the person in this role will play a critical role in advancing the department’s strategic goals. This position is responsible for elevating team member travel experience, ensuring adaptability to evolving business needs and external factors, strengthening policy compliance, and driving initiatives to minimize travel expenses. By fostering teamwork and integrating creative solutions, the role directly supports Toyota’s mission to create a respectful, dynamic workplace where employees are empowered to Dream, Do, and Grow.

Requirements

• Bachelor’s Degree or equivalent professional work experience in Business Administration, Travel and Hospitality, Marketing, Communications or related discipline
• Proven experience managing high-volume service mailboxes and providing exceptional customer service, including direct communication with external agencies and suppliers
• Strong organizational and project management skills to handle multiple assignments and prioritize work effectively
• Experience developing, updating, and implementing Standard Operating Procedures (SOPs), and recommending process improvements to enhance operational efficiency
• Effective presentation, communications, and storytelling abilities to engage large audiences
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams, Outlook, Forms)

Nice To Haves

• Experience with Corporate Travel Management, account management or operations experience with a Travel Management Company or airline
• Knowledge of global mobility policies, immigration laws, tax regulations, and compliance requirements
• Hands on experience maintaining content for a travel portal site or similar intranet site. (FCM SharePoint, etc.)
• Proficiency administering an online travel booking tool and / or travel profile system
• Proficiency in using HRIS systems and other relevant HR tools.
• Demonstrated aptitude in accounting support, including processing payments, billing, journal entries, and reconciling travel-related financial transactions
• Proficiency using Sabre or alternate global distribution system (GDS) for travel booking

Responsibilities

• Oversee the daily management of travel service mailbox inquiries, deliver high-level customer service support, and liaise with agencies and suppliers to resolve issues.
• Offer expert assistance for policy inquiries and address profile discrepancies to ensure accurate booking information is maintained.
• Provide advice and guidance on international business travel compliance to globally mobile team members.
• Identify and deliver extended stay options suitable for assignment and project-related travel.
• Create and deliver travel education programs to enhance user knowledge and compliance with travel policies and tools.
• Provide accounting and reporting support for the travel team.
• Process payment, billing, and journal entry requests, and reconcile travel-related transactions.
• Deliver ad hoc reports to internal stakeholders as required.
• Develop and maintain Standard Operating Procedures; recommend and implement new or revised policies and practices to support Travel Services operations.

Benefits

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree