CAS Travel and Guest Services Manager

University of Oregon•Eugene, OR

1d•Onsite

About The Position

The College of Arts and Sciences (CAS) is the intellectual hub of the University of Oregon, serving nearly two-thirds of all students. Home to more than 800 faculty across 50+ departments and programs in the humanities, natural sciences, and social sciences, CAS is a dynamic and interdisciplinary academic community. Our faculty and advisors work closely with students to develop critical thinking, analytical reasoning, and clear communication skills to address real-world challenges. CAS staff and managers are integral to this work, playing vital roles in supporting academic excellence and advancing the mission of both the College and the University. The CAS Travel department is a unit within the College of Arts and Science Division of Administrative Services (CASDAS). The CAS Travel Team provides travel assistance to all CAS employees, guests and students. We strive to provide excellent customer service and expertise, supporting travelers in all aspects of business travel. The Travel and Guest Services Manager leads and oversees daily travel operations within CAS, ensuring compliant, efficient, and service-oriented support for faculty, staff, and guest travelers. This position will train to become an Authorized Travel Processor with delegated authority to approve most types of travel reconciliations within the College, including requesting, booking, and processing travel arrangements. Decisions are made daily in accordance with IRS guidelines, interpretations of UO travel policy, and best business practices when authorizing travel reimbursements and evaluating requests for travel policy exceptions, in consultation with the UO Travel Office within the Business Affairs Office (BAO).

Requirements

Two (2) years of management experience, including staff supervision, training, assignment, and oversight of work
Three (3) years University of Oregon travel coordination experience, OR
Five (5) years travel coordination experience in a heavily regulated environment, OR
Three (3) years of IRS policy interpretation of employee and guest travel, or similar demonstrated ability to read, interpret and explain tax code to non-expert users, while finding solutions to complex issues.
Ability to provide excellent customer service, and work effectively and respectfully with faculty, staff, students, and guests as well as vendors.
Attention to detail and ability to present information and ideas clearly and effectively in writing, verbally and/or visually.
Ability to analyze data from different sources, synchronize, create and maintain metrics.
Ability to defuse heightened emotions and inspire others to achieve sound results under deadlines and conflicting interests.
Knowledge of travel related multi-state and federal laws, rules, and regulations.

Nice To Haves

Experience working in a unionized environment.
Experience with Concur software system.
Travel industry experience.
Strong customer service experience.

Responsibilities

Interpreting federal, state and UO policies and regulations related to UO Travel Operations.
Providing support to CAS and CAS guest travelers, administrators, and staff.
Ensuring travel arrangements are compliant, appropriate and are in the best interests of CAS and the University of Oregon.
Making significant decisions, determining priorities, and managing CAS resources.
Supervising, assigning and supporting the work of the CAS Travel team.
Building, maintaining, evaluating, and assigning team workloads using performance metrics from systems such as Smartsheet, Concur, and Cognos.
Working closely with CAS ASU Associate Directors, delegates, and faculty, to creatively problem solve and find solutions to travel related issues while remaining compliant with polices governing travel at the UO.
Collaborating closely with the BAO Travel Office and other units on campus as an effective and supportive office to ensure compliance, harmony, and overall good relationships with all partners across the University.
Assisting the Sr. Director with strategic planning, vision, and goal setting for CAS Travel.