About The Position
As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Candidates who live in Central or Mountain Time Zones preferred. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Requirements
- Up to 90% travel out of town
- Valid driver's license
- Willing and able to carry a 50-pound ladder
- Able to access up to a 6/12 pitch on a one to two-story roof
- Must reside within 50 miles or one hour of an international airport
Nice To Haves
- 2+ years of experience preparing property estimates
- Prior experience as a Property Adjuster
- Proficiency with estimating software, such as Xactimate
- Strong commitment to delivering exceptional customer service
- Ability to work independently while managing multiple priorities
- Proactive problem‑solving skills with a positive, solution‑oriented mindset
- Strong organizational skills with the ability to multitask in a fast‑paced environment
- Clear, professional written and verbal communication skills
- Active Listening
- Empathy
- Multitasking
- Time Management
- Working Independently
Responsibilities
- Traveling to customers' homes to conduct on-site inspections
- Investigate coverage
- Prepare estimates
- Settle claims promptly and efficiently
- Handle virtual claims countrywide
- Leverage platforms and software such as Xactimate and ClaimsX Video Collaboration
- Investigate property claims by performing detailed reviews of damage
- Interpret policies to determine coverage
- Use phone, emails and video chat with customers
- Offer customers their preference of communication
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
- Utilize multiple tools to get the job done in a fast-paced environment
- Execute policies along policy agreements
- Keep a clear record of work in a claims system
- Ensure timely and accurate documentation is completed
Benefits
- Comprehensive training
- Ongoing training opportunities for continuous improvement
- $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
