Property Adjuster - Field Estimating - Chicago, IL

Allstate • Chicago, IL

2d • Onsite

About The Position

The Field Property Adjuster role at Allstate is dedicated to providing exceptional service to policyholders by traveling to customer homes for on-site inspections, investigating coverage, preparing estimates, and settling claims promptly and efficiently. This position also involves handling virtual claims countrywide, utilizing platforms and software such as Xactimate and ClaimsX Video Collaboration, with a specific focus on water losses. The role requires a blend of customer service expertise, investigative skills, effective communication, negotiation abilities, and problem-solving. Adjusters are expected to lead with empathy, confidently investigate claims, interpret policies, and maintain clear, accurate documentation in a claims system. Allstate, with over 90 years of experience, is committed to protecting families and their belongings and is an industry leader in various insurance innovations.

Requirements

• Willing and able to carry a 50-pound ladder
• Able to access up to a 6/12 pitch on either a one to two-story roof
• Valid driver's license
• Willingness to travel as part of the job requirements
• Residency within the posted location is mandatory for this role
• Willingness to attend 2-weeks of training that will take place in Dallas, TX
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Nice To Haves

• 2-3 years previous experience as outside adjuster is highly desired
• Proficiency in using Xactimate and other relevant software for estimating preferred
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
• Excellent communication and interpersonal skills to provide exceptional customer service
• Ability to travel to customers' homes and handle virtual claims countrywide effectively
• Detail-oriented and organized, with a focus on delivering high-quality work

Responsibilities

• Travel to customers' homes to conduct on-site inspections
• Investigate coverage
• Prepare estimates
• Settle claims promptly and efficiently
• Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration
• Focus expertise on water losses
• Live into Allstate’s Claims Culture by caring, empowering, and restoring
• Be compassionate, clear, and a committed partner in each claim
• Lead with empathy, always
• Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Incorporate tactics in handling challenging and complex situations during negotiations
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
• Use sharp critical thinking skills
• Protect the company financially by executing policies along policy agreements
• Keep a clear record of work in a claims system
• Ensure timely and accurate documentation is completed as you work on each claim

Benefits

• Comprehensive training (initial and ongoing)
• $1000 Licensing Sign on Bonus (if eligible with applicable active licenses: Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License)
• Company Car (may qualify based on annual work mileage)
• Mileage reimbursements for personal vehicle usage during work
• Benefits package from Day 1 of employment
• Time off
• Healthcare
• Retirement (401K/pension)
• Competitive pay with needed support for continuous development and career advancement
• Flexibility in scheduling
• Time off policy that helps support your work/life balance
• Education reimbursement
• Programs to help you balance work with the rest of your life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed