Property Adjuster Field Estimating Fayetteville, AR
About The Position
As a Field Property Adjuster at Allstate, you will be responsible for providing exceptional service to policyholders by traveling to their homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims efficiently. The role also involves handling virtual claims countrywide using platforms like Xactimate and ClaimsX Video Collaboration, with a particular focus on water losses. This position requires a blend of skills, acting as a Customer Service Expert who embodies Allstate’s Claims Culture through compassion, clarity, and commitment, leading with empathy. You will serve as an Investigator, independently reviewing damages and interpreting policies to determine coverage. As an Effective Communicator, you will engage with customers via phone, email, and video chat, offering preferred communication methods to keep them updated throughout the claims process. The role also demands strong Negotiation skills to evaluate and settle claims with customers, vendors, and third-party carriers, including handling complex situations. You will be a Problem Solver, utilizing various tools and critical thinking in a fast-paced environment. Finally, as a Recorder, you will ensure financial protection by adhering to policy agreements and maintaining timely and accurate documentation within the claims system.
Requirements
- Residency within the posted location (Fayetteville, AR) is mandatory for this role
- Willing and able to carry a 50-pound ladder
- Willing and able to access up to a 6/12 pitch on a one to two-story roof
- Valid driver's license
- Willingness to travel as part of the job requirements
- Ability to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor (if applicable, within 60 days of hire)
Nice To Haves
- 2 years' previous experience as an outside adjuster is highly desired
- Previous experience as an outside adjuster is highly desired
- Proficiency in using Xactimate and other relevant software for estimating
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
- Excellent communication and interpersonal skills to provide exceptional customer service
- Ability to travel to customers' homes and handle virtual claims countrywide effectively
- Detail-oriented and organized, with a focus on delivering high-quality work
- Applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) for sign-on bonus eligibility
Responsibilities
- Travel to customers' homes to conduct on-site inspections
- Investigate coverage
- Prepare estimates
- Settle claims promptly and efficiently
- Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration
- Focus expertise on water losses
- Live into Allstate’s Claims Culture by caring, empowering, and restoring
- Be compassionate, clear, and a committed partner in each claim
- Lead with empathy
- Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
- Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
- Incorporate tactics in handling challenging and complex situations during negotiations
- Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
- Use sharp critical thinking skills
- Protect the company financially by executing policies along policy agreements
- Keep a clear record of your work in a claims system
- Ensure timely and accurate documentation is completed as you work on each claim
Benefits
- Comprehensive training program designed to help build a claims foundation and understand systems and processes
- Ongoing training opportunities for continuous improvement
- $1,000 Licensing Sign on Bonus (if eligible with applicable active licenses)
- Company car (may qualify based on Company Car Guidelines and annual work mileage)
- Mileage reimbursements for personal vehicle usage during work
- Benefits package from Day 1 of employment, including time off, healthcare, and retirement
- Competitive pay with needed support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy that helps support work/life balance
- Initial and ongoing training to get proficient in the new role
- Comprehensive benefits like a 401K/pension
- Education reimbursement
- Programs to help balance work with the rest of life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
