Property Adjuster Field Estimating Fayetteville, AR

Allstate•Fayetteville, AR

1d•$56,000 - $92,000•Onsite

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert, The Investigator, The Effective Communicator, The Negotiator, The Problem Solver, and The Recorder.

Requirements

Residency within the posted location is mandatory for this role.
Are willing and able to carry a 50-pound ladder.
Are willing and able to access up to a 6/12 pitch on a one to two-story roof.
Valid driver's license and willingness to travel as part of the job requirements.
Secure an adjuster and/or an appraiser license within 60 days of hire, if applicable and required by your office/area.

Nice To Haves

2 years' previous experience as an outside adjuster is highly desired.
Proficiency in using Xactimate and other relevant software for estimating.
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
Excellent communication and interpersonal skills to provide exceptional customer service.
Ability to travel to customers' homes and handle virtual claims countrywide effectively.
Detail-oriented and organized, with a focus on delivering high-quality work.

Responsibilities

Provide exceptional service to policyholders.
Travel to customers' homes to conduct on-site inspections.
Investigate coverage.
Prepare estimates.
Settle claims promptly and efficiently.
Handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus expertise on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.
Live into Allstate’s Claims Culture by caring, empowering, and restoring, by being compassionate, clear, and a committed partner in each claim.
Lead with empathy.
Confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations during negotiations.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Protect the company financially by executing policies along policy agreements.
Keep a clear record of work in a claims system.
Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

Comprehensive training program designed to help build a claims foundation and understand the systems and processes in your day-to-day work.
Ongoing training opportunities for continuous improvement.
Eligibility for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License).
May qualify for a company car based on Company Car Guidelines and annual work mileage for this location.
Mileage reimbursements for personal vehicle usage during work.
Benefits package from Day 1 of employment.
Time off.
Healthcare.
Retirement.
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension.
Education reimbursement.
Programs to help you balance work with the rest of your life.