Travel Operations and Sales Support Specialist

AAA Washington • Bellevue, WA

9d • $21 - $24 • Onsite

About The Position

This role is responsible for supporting travel operations, specifically focused on issuing International Driver's Permits for in-person customers at our Bellevue kiosk as well as processing online IDP applications. This position will be in-person 5 days per week at our Bellevue (Factoria) headquarters and may include Saturday work.

Requirements

• High school diploma or GED
• 2+ years’ experience in office support or administrative role
• 1+ years’ experience in customer service
• Skilled in establishing rapport, gaining the trust of others and ability to maintain cooperative working relationships.
• Able to model a high standard of quality and commitment to serving the public and able to anticipate, monitor and meet the needs of members.
• Ability to respond with empathy in an appropriate manner, exhibiting patience and compassion during times of stress.
• Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
• Skilled in working independently, prioritizing and following through on assignments with minimal direction.
• Skilled in using MS Office Platform, troubleshooting and navigating technologies/programs
• Excellent written and verbal communication skills.
• Strong documentation and accuracy skills, ability to notice discrepancies and inconsistencies in available information.
• Ability to work in a fast-paced environment while ensuring member satisfaction.

Nice To Haves

• 4 years of experience in customer service

Responsibilities

• Administer and process member in-person and on-line sales, such as international driving permits.
• Responsible for travel document recordkeeping, including copying, filing, and distributing.
• Receive, process, and/or distribute documents, including return mail, paper mail, payments and faxes.
• Responsible for contributing to the Key Performance Indicators, Service Level Agreements, and Annual Operating Plan of the Travel Operations Team.
• Responsible for meeting the individual Key Performance Indicators of a Travel Operations and Sales Support Specialist.
• Acts as an AAA Membership Ambassador by advocating and supporting the growth and retention of AAA Washington members.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED