Travel Experience Counselor I- Onsite Fort Bragg

Amex • Fort Liberty, NC

12d • Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

Requirements

• 2 or more years’ experience working in a customer service industry or with the US military
• General computer knowledge/ability
• A genuine passion for high-quality customer service
• Good verbal and written communication skills
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Nice To Haves

• CWT accepts Military experience/certifications as a substitute for some requirements.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destination, ticket exchanges and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Learn phone service and go available for phone calls supporting our front-line teams as directed by leadership

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform
• leadership courses
• new job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed