Travel customer representative
Kopp Travels•Detroit, MI
•Remote
About The Position
As a Travel Customer Representative, you will support clients throughout their travel journey, from booking until they return home. You will assist with inquiries, resolve issues, provide booking updates, and deliver exceptional customer service. The position offers remote work, flexible scheduling, opportunities for growth, travel perks, industry discounts, and ongoing training in a supportive team environment.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service experience; experience in travel or hospitality is preferred.
- Organized, dependable, and proactive, with strong attention to detail.
- Comfort with technology and the ability to learn booking platforms and systems quickly.
- Passion for travel and helping others plan memorable experiences.
Nice To Haves
- Customer service experience in travel or hospitality.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Benefits
- 100% remote work with flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
