Travel customer representative
Kopp Travels•Miami, FL
•Remote
About The Position
As a Travel Customer Representative, you will support clients throughout their travel journey, from booking through their return home. You will respond to inquiries, resolve issues, provide booking updates, and ensure each interaction reflects a commitment to exceptional service.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service experience.
- Be organized, dependable, and proactive, with a high attention to detail.
- Be comfortable with technology and quick to learn booking platforms and systems.
- Have a passion for travel and helping others plan memorable experiences.
Nice To Haves
- Customer service experience in travel or hospitality.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Benefits
- 100% remote work with flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
