Travel customer representative
Kopp Travels•Tallahassee, FL
•Remote
About The Position
As a Travel Customer Representative, you will support clients throughout their travel journey, from booking until they return home. You will respond to inquiries, resolve issues, provide booking updates, and deliver exceptional service. The role involves assisting with bookings and changes, sharing travel information, following up with clients, and addressing concerns. The position is 100% remote and offers flexible scheduling.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service experience.
- Organized, dependable, and proactive, with high attention to detail.
- Comfortable with technology and able to learn booking platforms and systems quickly.
- Passion for travel and helping others plan memorable experiences.
Nice To Haves
- Customer service experience in travel or hospitality.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Benefits
- 100% remote work with flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
