Travel customer representative
Kopp Travels•New York, NY
•Remote
About The Position
As a Travel Customer Representative, you will support clients throughout their travel journey, from booking through their return home. You will assist with inquiries, resolve issues, provide booking updates, and help ensure each interaction reflects a commitment to exceptional service.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service experience, preferably in travel or hospitality.
- Organized, dependable, and proactive, with high attention to detail.
- Comfortable with technology and able to learn booking platforms and systems quickly.
- Passion for travel and helping others plan memorable experiences.
Responsibilities
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
Benefits
- Flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
