Travel Counselor

Odysseys Unlimited Inc•Newton, MA

7d•$49,700 - $52,300•Hybrid

About The Position

Odysseys Unlimited is seeking a Travel Counselor to join its Reservations and Customer Service team. In a professional environment, the Travel Counselor assists mature guests with travel plans and provides personal attention and care before, during, and after their tours. The role requires a commitment to excellent customer service, strong listening and communication abilities, and effective telephone skills. This is a hybrid position requiring in-office days at the company's Newton, Massachusetts office. Shifts must fall within contact center hours, Monday through Friday, 9:00 a.m. to 7:00 p.m. ET.

Requirements

At least two years of experience in a customer service environment.
Exceptional verbal and written communication skills.
Ability to communicate with mature guests in a courteous, calm, and empathetic manner.
Excellent organizational skills, with strong attention to detail and accuracy.
Computer literacy, including Microsoft Word, Excel, and Outlook.
Ability to multitask and work in a fast-paced, team environment.
Availability to work shifts within contact center hours, Monday through Friday, 9:00 a.m. to 7:00 p.m. ET.

Nice To Haves

International travel experience outside North America.
Call center or contact center experience.

Responsibilities

Provide professional assistance for incoming customer telephone calls related to service and sales.
Maintain a high standard of telephone etiquette on all calls.
Conduct outbound calls as needed, including collections, date consolidation, and requested callbacks.
Update and maintain reservation information in accordance with company guidelines.
Perform administrative tasks, including data entry and quality assurance.
Maintain collaborative relationships with coworkers to achieve departmental goals and foster a positive work environment.
Make and take calls with colleagues to improve understanding of departmental processes and policies.
Assume responsibility for other projects as assigned.

Benefits

Medical, dental, and vision insurance coverage.
Healthcare spending accounts and flexible spending account options.
401(k) plan with company match.
Generous vacation benefit, plus sick and personal time.
10+ paid holidays annually.
Discretionary financial performance bonus.
Tuition assistance program.
Comprehensive Employee Assistance Program.
Professional development, including familiarization trips for most positions.
Milestone anniversary program.
Travel benefits, including an employee discount on Odysseys tours after one year of service and International Airlines Travel Agent Network (IATAN) membership.
Paid family and medical leave and long-term disability coverage.
Paid group life insurance, including spouse and dependent coverage, and optional voluntary life, accident, and critical illness insurance.
Annual company-paid charitable giving program.
Wellness programs, including mental health and stress management, chair massages, and pedometer contests.
Work-from-home opportunities through a hybrid work schedule.