Travel Coordinator

SafeRide Health•San Antonio, TX

47d•Remote

About The Position

SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.

Requirements

High school diploma or equivalent.
1+ year experience in travel coordination or similar logistics-based role.
1+ year experience in a high-volume inbound call center or customer service environment.
Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
Knowledge of cost tracking, budgeting, or service expense management.
Typing speed of at least 35 WPM.

Nice To Haves

Some college coursework or degree in hospitality, business, or related field.
Familiarity with Medicaid NEMT guidelines.
Bilingual (Spanish preferred).
Strong problem-solving and decision-making skills under pressure.
High emotional intelligence and empathy when supporting vulnerable populations.
Excellent communication (verbal and written) across phone, email, and documentation.
Ability to work independently and collaboratively with health plans, vendors, and internal teams.
Cultural competence and sensitivity in working with diverse populations.
Strong organizational skills with ability to meet deadlines consistently.

Responsibilities

Coordinate Medical Travel: Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs.
Authorization Management: Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
Member Support: Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
Vendor Relations: Build and maintain positive partnerships with lodging, transportation, and meal service providers.
Data & Reporting: Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.
Productivity & Quality: Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
Flexibility: Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.