Travel Consultant, After Hours
About The Position
World Travel, Inc. is hiring a full-time, virtual After Hours travel counselor to arrange travel for corporate clients and support their travelers. The role involves consultative conversations to make accurate reservations, meet client travel-program needs, and maintain relationships between World Travel, Inc. and its clients. The position requires proficiency with Sabre Graphical/Classical and International and a strong command of the global distribution system (GDS). Available hours are 12:00 AM–8:30 AM Eastern, Sunday through Thursday. The role is non-exempt and has no supervisory responsibilities. The job description also notes that position hours are varied and include nights, weekends, and holidays. World Travel, Inc. describes itself as 100% employee-owned and highlights values of care, honesty, curiosity, knowledge, innovation, fun, and doing the right thing. A shift differential may be available; applicants are invited to ask about it.
Requirements
- Proficiency in Sabre Graphical/Classical and International.
- High level of competency operating a global distribution system (GDS).
- Ability to work under pressure and independently.
- Good judgment.
- Strong customer-service orientation, diplomacy, tact, and a courteous, professional phone manner.
- Ability to manage workload efficiently during assigned shift hours.
- Ability to support client needs during emergencies and poor weather conditions.
Responsibilities
- Arrange complex domestic and international corporate travel, including air, car rental, hotel, ground transportation, and transfers.
- Advise travelers about international travel requirements and concerns, including passports, visas, and inoculations.
- Apply client travel policies, guidelines, authorization requirements, and procedures accurately.
- Build and maintain productive relationships with clients and relevant travel parties while respecting the client relationship.
- Counsel clients and travelers on safety, government travel regulations, preferred suppliers, savings opportunities, and routing and logistical options.
- Research and resolve travelers’ en-route service concerns as soon as possible.
- Provide excellent customer service and use World Travel, Inc.’s phone systems effectively.
- Manage and process workload efficiently during designated shift times.
- Research and provide solutions to clients’ travel-related problems.
- Stay informed about airline rules, regulations, domestic tariffs, industry requirements, and applicable U.S. federal travel regulations for government contractors, including FAR and Fly America.
- Follow company procedures and standards for customer service, PNRs and profiles, ticketing, management information systems, productivity, attendance, and work accuracy.
- Participate as a team member in customer-servicing functions and maintain cooperative working relationships with colleagues.
- Ensure coverage of client needs during emergencies or poor weather conditions.
- Attend staff and training meetings, virtually or in person, to receive industry, procedure, and company updates.
- Keep the immediate supervisor informed of potential problems or significant unusual matters, take corrective action when necessary, and suggest alternatives when appropriate.
- Maintain a mature, professional, courteous, and tactful demeanor with clients, travelers, vendors, and colleagues.
- Work independently, exercise good judgment, and work effectively under pressure.
Benefits
- Employee ownership; the company is 100% owned by its employees.
- Shift differential may be available; applicants are invited to ask about it.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
