Travel Consultant I - Fort Shafter
About The Position
Amex GBT is hiring a Travel Consultant I to join its U.S. Military and Government team, providing travel management services to federal clients. The consultant supports defense and government travelers before, during, and after business trips, helping ensure a seamless travel experience through customer service and travel technology. The role is located at Fort Shafter, Hawaii. The position includes routine and non-routine assignments and bookings ranging from basic to moderately complex, including non-standard and multi-destination itineraries, ticket exchanges, and complex fares. The consultant receives training from experienced colleagues and uses the company’s social intranet to stay current. The role supports a U.S. Federal Government client and requires U.S. citizenship and successful completion of company and government background investigations, which may include criminal-history and credit-record reviews.
Requirements
- Fluent English, written and spoken.
- Good verbal and written communication skills.
- Basic MS Office skills.
- A genuine passion for high-quality customer service.
- Strong teamwork skills.
- A positive, can-do attitude.
- Willingness to learn and grow.
- U.S. citizenship; authorization to work in the United States alone is not sufficient.
- Ability to meet government eligibility requirements, including successful completion of company and government background investigations, which may include review of criminal history and credit records.
Nice To Haves
- A second language is a plus.
- Military experience or certifications may substitute for some requirements.
Responsibilities
- Create and complete air, hotel, car, and rail travel arrangements.
- Build reservations according to client standards and preferences.
- Offer informed recommendations as a trusted advisor to improve the traveler’s experience.
- Handle basic and moderately complex bookings, including non-standard and multi-destination itineraries, ticket exchanges, and complex fares.
- Refer the most complex bookings to more experienced staff.
- Complete routine and non-routine assignments.
- Use training and the company social intranet to stay up to date.
Benefits
- Health and welfare insurance plans.
- Retirement programs.
- Parental leave.
- Adoption assistance.
- Wellbeing resources for employees and their immediate family.
- Travel deals from major travel providers on flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses on the learning platform and leadership courses.
- Internal candidates receive access to new job openings first.
- Global Inclusion Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
