Travel Center General Manager
About The Position
LV Petroleum is seeking a Site General Manager to oversee the day-to-day operations of a busy travel center. The General Manager hires, trains, coaches, mentors, and works alongside store employees while maintaining store image, customer service, food safety, and freshness standards. The role requires a thorough understanding of food service and quick-service restaurant (QSR) operations, including food and labor costs, shrink, waste management, and their impact on profitability. The General Manager provides leadership to site-level managers and the full store team, including QSR employees and managers. The role is accountable for operating the site safely and efficiently, maintaining regulatory compliance, achieving budget and profitability goals, and overseeing staff development, inventory, vendors, paperwork, and daily operations. The position requires working 50 or more hours per week as scheduled and being on call for store needs.
Requirements
- At least 5 years of experience with a proven track record in truck-stop and QSR operations.
- Working knowledge of restaurant management systems.
- Ability to work the scheduled hours of 50 or more hours per week.
- Ability to be on call for store needs as they arise.
- Ability to perform non-management activities when needed.
- May be required to complete additional role-related training or certifications, including ServSafe or an equivalent Food Manager Safety program, ABC/Age Restricted Certification, and UST Operator Certification.
Responsibilities
- Follow company policies and procedures and applicable city, county, and state regulations concerning age-restricted sales, food safety, and fuel compliance.
- Budget and forecast profit-and-loss lines and maintain merchandise margin and fuel margin and pricing strategies.
- Lead site-level management, including QSR managers, by modeling expected performance and directing managers to meet or exceed budget.
- Train, develop, and supervise staff to support profitability, environmental protection, site maintenance, safety, and efficient site operations.
- Monitor food cost, labor cost, shrink, and waste in real time and make adjustments to support profitability.
- Conduct inventory audits and implement inventory controls for the travel center and QSRs.
- Lead the entire store team, including food service and QSR employees and managers.
- Establish and maintain fuel safety and food quality and safety standards, ensuring compliance with applicable local, state, and federal safety regulations.
- Take initiative to improve store, employee, and personal performance.
- Recruit, hire, train, and coach staff to build a positive, enthusiastic team and provide excellent customer service.
- Hold ongoing communication meetings with store employees and management about safety, employment issues, store goals, and related matters.
- Complete daily paperwork and deposits accurately and on time; receive and verify vendor deliveries; and create work schedules.
- Maintain strong vendor relationships.
- Perform non-management activities when needed.
- Be available on call for store needs as they arise.
Benefits
- Health care plan: medical, dental, and vision.
- 401(k) retirement plan.
- Paid time off, including vacation and sick pay.
- Weekly pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
