Travel Center General Manager

LV Petroleum•Grand Junction, CO

About The Position

LV Petroleum is seeking a Site General Manager to oversee the day-to-day operations of a busy travel center. The role leads and supports store employees and managers, including QSR managers and food-service staff, while maintaining store image, customer service, food safety, freshness, fuel safety, and operational standards. The General Manager is responsible for the site's profitability, environmental protection, maintenance, safety, and efficient operation in accordance with company policies and applicable regulations. The position requires a thorough understanding of food service and QSR operations, including food and labor costs, shrink, waste management, and their effect on profitability. The General Manager budgets and forecasts P&L lines, maintains merchandise and fuel margin strategies, analyzes costs and inventory, and makes operational adjustments to meet or exceed budget. The role also includes recruiting, hiring, training, coaching, and supervising staff; maintaining vendor relationships; and completing administrative and operational tasks such as paperwork, deposits, delivery verification, and scheduling. The position requires working 50 or more hours per week as scheduled and being on call for store needs. The General Manager must be able to perform non-management activities when needed. Additional role-related training or certifications may be required, including ServSafe or an equivalent food manager safety program, ABC/Age Restricted Certification, and UST Operator Certification.

Requirements

At least 5 years of experience with a proven track record in truck-stop and QSR operations.
Working knowledge of restaurant management systems.
Ability to work as scheduled for 50 or more hours per week.
Ability to be on call for store needs as they arise.
Ability to perform non-management activities when needed.
May be required to complete additional training or certifications, including ServSafe or equivalent Food Manager Safety program, ABC/Age Restricted Certification, and UST Operator Certification.

Responsibilities

Follow company policies and procedures and applicable city, county, and state regulations for age-restricted sales, food safety, and fuel compliance.
Budget and forecast P&L lines and maintain company merchandise margin and fuel margin/pricing strategies.
Lead site-level management, including QSR managers, and direct managers' activities to meet or exceed budget.
Train, develop, and supervise staff to support profitability, environmental protection, site maintenance, safety, and efficient operations.
Analyze food cost, labor cost, shrink, and waste in real time and make adjustments to support profitability.
Conduct inventory audits and implement inventory controls for the truck stop and QSRs.
Lead the store team, including food-service/QSR employees and managers.
Establish and maintain fuel safety and food quality and safety standards in compliance with local, state, and federal safety regulations.
Identify and pursue improvements to store, employee, and personal performance.
Recruit, hire, train, and coach employees to build a positive, enthusiastic staff and deliver excellent customer service.
Hold ongoing communication meetings with employees and management about safety, employment issues, store goals, and related topics.
Complete daily paperwork and deposits accurately and on time, receive and verify vendor deliveries, and create work schedules.
Maintain strong vendor relationships.
Work 50 or more hours per week as scheduled, be on call for store needs, and perform non-management activities when needed.