Travel Agent - Charlotte (WT Harris), NC

Auto Club Group•Charlotte, NC

1d•Onsite

About The Position

The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role provides consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using lead-generation and referral systems, and adopting digital tools to build a strong base of repeat clients. This is an in-office position based at an Auto Club Group branch in Charlotte, North Carolina. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. The position is hourly, non-exempt, and eligible for overtime. Compensation includes a $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater, with uncapped travel commissions and additional opportunities for membership and credit card sales. Applicants new to the Auto Club Group may qualify for a signing bonus of $1,500 to $3,000, dependent on experience. ACG provides sales leads, in-office travel events and walk-in traffic, direct-to-consumer marketing, preferred-partner discounts and member benefits, administrative support, booking technology, and support from Air Desk and Inside Sales Agents. Training and development offerings include travel-partner certifications, online training programs, and familiarization tours and cruises. Travel Agent benefits include an IATAN card and complimentary ASTA membership. The benefits package includes medical, prescription, dental, and vision coverage; an Employee Assistance Program; life and disability insurance; a 401(k) plan with company contributions and matching; HSA and FSA options; PTO, paid holidays, a mental health day, floating holidays, a volunteer day, and paid leave programs. Additional offerings include tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Requirements

High school diploma or equivalent.
At least 1 year of business-to-consumer sales experience.

Responsibilities

Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
Build mutually beneficial relationships with AAA members to improve their experience and use of benefits, support profitable sales and revenue growth, and encourage repeat travel bookings.
Receive customer concerns and champion them through resolution.
Achieve assigned travel, membership, and credit card sales goals.
Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related products and services.
Prepare complex or large-scale domestic and international travel packages.
Complete reservations and advise clients about documentation requirements.
Make travel arrangements, including reservations, payment collection, and document processing.
Ask for referrals and build a client book using the AAA ACG lead system.
Learn and use AAA ACG digital and communication technologies to achieve objectives.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance and optional supplemental life and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan with company matching and additional company contributions.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, a mental health day, floating holidays, and a volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance.
Professional certification support with 100% reimbursement for eligible programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance.
Uncapped commissions on travel sales and additional commission opportunities for membership and credit card sales.
Potential performance incentives and a quarterly new-hire on-pace bonus.
Travel Partner training certifications, travel benefits related to completing online training, and familiarization tours and cruises through developmental programs.
IATAN card benefits, which may include hotel and car rental discounts and discounted rates from cruise and tour partners.
Complimentary American Society of Travel Advisors membership.