Travel Agent - Charlotte (WT Harris), NC
About The Position
The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role delivers customer experiences through consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. The agent is expected to meet sales goals, use referral and lead-generation systems, and adopt digital tools to build a strong base of repeat clients. This is an in-office role based at an Auto Club Group branch in Charlotte, North Carolina. The position is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m. It is hourly and non-exempt, with a base pay of $32,552 plus up to $10,400 in supplemental pay or commissions, whichever is greater. Travel sales commissions are uncapped, with additional opportunities for membership and credit card sales. The posting also describes a signing bonus of $1,500 to $3,000, dependent on experience, for applicants who are new to the Auto Club Group. The Auto Club Group provides membership, travel, insurance, and financial services to approximately 14 million or more members and customers across 14 states and two U.S. territories. It is part of the national AAA federation and describes its workplace as inclusive and welcoming.
Requirements
- High school diploma or equivalent.
- At least one year of business-to-consumer sales experience.
Responsibilities
- Generate new sales, retain existing members, and grow the company’s book of business through multiple product offerings.
- Develop business with competitive products and help retain Auto Club Group members.
- Build and maintain mutually beneficial relationships with AAA members to improve their experience and use of benefits, generate profitable sales, and encourage repeat travel bookings.
- Receive customer concerns and champion them through resolution.
- Meet assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related products and services.
- Prepare complex or large-scale domestic and international travel packages.
- Complete reservations and advise clients about documentation requirements.
- Make travel arrangements, including reservations, payment collection, and document processing.
- Ask for referrals and grow a client book of business using the AAA ACG lead system.
- Learn and use AAA ACG digital and communication technologies to achieve objectives.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program.
- Company-paid basic life insurance, with optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan with automatic deferral, employee contributions, company match, and an additional company contribution.
- Health Savings Account and Flexible Spending Account options.
- Accrual-based paid time off for eligible employees.
- Company-paid holidays, plus mental health, floating, and volunteer days for eligible full-time employees.
- Paid parental, bereavement, jury duty, and military leave.
- Tuition assistance.
- Professional certification support with 100% reimbursement for eligible programs.
- Career development and advancement opportunities.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
- Signing bonus of $1,500 to $3,000 for qualifying new Auto Club Group applicants, dependent on experience.
- Uncapped commissions on travel sales and additional commission opportunities for membership and credit card sales.
- Guaranteed commission payouts, special performance incentives, and a quarterly new-hire on-pace bonus may be available.
- Overtime eligibility.
- Free leads, in-office travel events, walk-in traffic, and direct-to-consumer marketing support.
- Preferred Partner discounted rates and member benefits.
- Support from Air Desk and Inside Sales Agents, and an interactive group booking system.
- Free Travel Partner training certifications and possible free or reduced travel through training programs.
- Familiarization tours and cruises through developmental programs at no cost.
- IATAN card benefits, which may include hotel and car rental discounts and discounted rates from cruise and tour partners.
- Complimentary American Society of Travel Advisors membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
