Travel Agent - Lifestyle Management

Ten Group • Dallas, TX

2d

About The Position

Ten Lifestyle Group is seeking an experienced Travel Agent to support members of a premium financial services program with flight bookings, airline loyalty point redemptions, and end-to-end travel arrangements. This is not a script-driven contact center role. The agent manages requests from initial enquiry through completion, including award travel, international and multi-city itineraries, flight changes, and in-trip support. The role may be structured as hybrid or onsite depending on business and team needs. The successful candidate can contribute ideas and help shape processes and the member experience as the operation grows.

Requirements

• At least 2 years of recent travel booking experience.
• Experience working in a travel agency, TMC, airline, or tour operator environment.
• Strong GDS skills; Amadeus is preferred.
• Experience booking and ticketing flights independently.
• Knowledge of airline loyalty programs and award travel.
• Confidence handling itinerary changes, exchanges, and disruptions.
• Strong attention to detail and ability to manage multiple bookings simultaneously.
• Passion for travel and delivering outstanding customer service.
• Good English and Office skills.

Nice To Haves

• Vegas expertise.
• At least 2 years of hospitality, concierge, or travel experience.
• World travel experience.

Responsibilities

• Book domestic and international flights using Amadeus and other travel tools.
• Manage airline loyalty and points redemption requests.
• Build complex itineraries, including multi-city and international journeys.
• Handle exchanges, reissues, schedule changes, and cancellations.
• Book hotels and car rentals to support travel plans.
• Research travel options and identify creative solutions when availability is limited.
• Communicate with members via phone, email, and chat.
• Take ownership of each request from initial enquiry to completion.

Benefits

• Competitive salary.
• Quarterly performance-based bonuses.
• Health, dental, and vision benefits.
• 401(k) match.
• Generous paid time off.
• Commuter perks.
• Employee discounts.
• Luxury brand partnerships.
• Training and mentorship.
• International operations opportunities.
• Certified B Corp impact.
• A diverse team, recognition, and team parties.
• Clear advancement and recognition structures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed