Travel Agent - Lifestyle Management

Ten Group•New York, NY

About The Position

Ten Lifestyle Group is seeking an experienced Travel Agent to support members of a premium financial services program with flight bookings, points redemptions, and seamless travel experiences. This is not a script-driven contact center role. The Travel Agent manages complex requests from start to finish, including award travel, international itineraries, multi-city journeys, flight changes, and in-trip support. The role involves using airline loyalty programs and travel tools to solve travel challenges and deliver exceptional service to members.

Requirements

At least 2 years of recent travel booking experience.
Experience working in a travel agency, TMC, airline, or tour operator environment.
Strong GDS skills, ideally Amadeus.
Experience booking and ticketing flights independently.
Knowledge of airline loyalty programs and award travel.
Confidence handling itinerary changes, exchanges, and disruptions.
Strong attention to detail and ability to manage multiple bookings simultaneously.
Passion for travel and delivering outstanding customer service.

Responsibilities

Book domestic and international flights using Amadeus and other travel tools.
Manage airline loyalty and points redemption requests.
Build complex itineraries, including multi-city and international journeys.
Handle exchanges, reissues, schedule changes, and cancellations.
Book hotels and car rentals to support travel plans.
Research travel options and identify creative solutions when availability is limited.
Communicate with members via phone, email, and chat.
Take ownership of each request from initial enquiry to completion.