Travel Agent - Clive, IA

Auto Club Group • Clive, IA

1d • Onsite

About The Position

The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The position delivers customer experiences through consultative sales, relationship management, and end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and adopting digital tools to build a strong base of repeat clients.

This is an in-office role based at an Auto Club Group branch in Clive, Iowa, serving members in person. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. It is a full-time, hourly, non-exempt position with a base pay of $31,200 plus up to $10,400 in supplemental pay or commissions, whichever is greater. Travel sales commissions are uncapped, with additional commission opportunities for membership and credit card sales. The position is overtime-eligible, and a signing bonus of $1,500 to $3,000 may be available to eligible new Auto Club Group applicants, depending on experience.

ACG provides sales leads, in-office travel events and walk-in opportunities, direct-to-consumer marketing, preferred partner discounts and member benefits, and administrative and booking support. Training and development offerings include free travel-partner certifications, training-related travel benefits, and familiarization tours and cruises. Travel-agent benefits include an IATAN card and complimentary ASTA membership. The company also offers health, insurance, retirement, leave, education, and other benefits described below.

Requirements

• High school diploma or equivalent.
• At least 1 year of business-to-consumer sales experience.

Responsibilities

• Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
• Develop and maintain mutually beneficial relationships with AAA members to improve their member experience and use of AAA benefits, drive profitable sales and revenue growth, and encourage repeat travel bookings.
• Receive customer concerns and advocate for their resolution.
• Meet assigned sales goals for travel, membership, and credit card products.
• Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients about documentation requirements.
• Make travel arrangements, including reservations, collecting payments, and processing documents.
• Request referrals and build a client book using the AAA ACG lead system.
• Learn and use AAA ACG digital and communication technologies to achieve objectives.
• Serve ACG members in person at an ACG branch facility.

Benefits

• $1,500 to $3,000 signing bonus for qualifying applicants who are new to the Auto Club Group; amount depends on experience.
• Base pay of $31,200 plus up to $10,400 in supplemental pay or commissions, whichever is greater.
• Uncapped commissions on travel sales, with additional commission opportunities for membership and credit card sales.
• Potential special performance incentives from ACG and travel partners, plus a quarterly new-hire on-pace bonus.
• Overtime eligibility.
• Free sales leads, in-office travel events and walk-in sales opportunities, direct-to-consumer marketing, preferred partner discounts and member benefits, and support from Air Desk and Inside Sales Agents.
• Free travel partner training certifications; potential free or reduced travel for completing online training; familiarization tours and cruises through developmental programs at no cost.
• IATAN card benefits that may include hotel and car rental discounts and discounted cruise and tour partner rates.
• Complimentary membership with the American Society of Travel Advisors (ASTA).
• Medical plans with multiple coverage options, including HSA eligibility, and prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program.
• Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Optional critical illness, accident, and pet insurance.
• 401(k) plan, including a 50% company match on employee contributions up to 6% of pay, subject to the described payment terms, and an additional company contribution of 4% of pay each pay day, subject to vesting terms.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Accrual-based paid time off; full-time new employees may receive up to 12 days annually, eligible after 90 days, with accrual based on start date and possible role- or location-based additions.
• 10 company-paid holidays annually for full-time employees, plus one mental health day, two floating holidays, and one volunteer day; holiday schedules vary by business unit.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance.
• Professional certification support with 100% reimbursement for eligible programs.
• Career development and advancement opportunities.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED