Travel Agent - Clive, IA
About The Position
The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role provides consultative sales and relationship management, along with end-to-end planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and adopting digital tools to develop a strong repeat-client base. This is an in-office position at an Auto Club Group branch in Clive, Iowa. The agent serves members in person and works Monday through Friday, 8:30 a.m. to 5:30 p.m. Compensation includes a $31,200 base and up to $10,400 in supplemental pay or commissions, whichever is greater, with uncapped travel-sales commission opportunities. The role is non-exempt and eligible for overtime. A signing bonus of $1,500 to $3,000 may be available to applicants who are new to the Auto Club Group; the amount depends on experience. ACG provides sales leads, in-office events and walk-in opportunities, marketing support, travel-industry partner benefits, booking and administrative support, training and certifications, and opportunities for career development. Benefits include medical, prescription, dental and vision coverage; insurance and savings options; a 401(k) plan with employer contributions; paid time off and holidays; paid leave programs; tuition assistance; certification reimbursement; AAA membership; and adoption assistance.
Requirements
- High school diploma or equivalent.
- At least one year of business-to-consumer sales experience.
Responsibilities
- Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
- Develop new business with competitive products and help retain The Auto Club Group’s members.
- Establish and grow mutually beneficial relationships with AAA members to improve their member experience and use of AAA benefits, generate profitable sales and revenue, and encourage repeat travel bookings.
- Receive customer concerns and champion them through resolution.
- Meet assigned sales goals for travel, membership, and credit card products.
- Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
- Prepare complex and/or large-scale domestic and international travel packages.
- Complete reservations and advise clients about documentation requirements.
- Make travel arrangements, including reservations, payment collection, and document processing.
- Ask for referrals and build a book of client business using the AAA ACG lead system.
- Learn and use AAA ACG digital and communication technologies to achieve objectives.
Benefits
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program.
- Company-paid basic life insurance and optional supplemental life insurance and dependent coverage.
- Short- and long-term disability coverage.
- Optional critical illness, accident, and pet insurance.
- 401(k) plan with automatic deferral, employer match, and additional company contributions, subject to eligibility and vesting terms.
- Health Savings Account and Flexible Spending Account options.
- Accrual-based paid time off.
- Company-paid holidays, mental health day, floating holidays, and volunteer day, subject to eligibility and schedule.
- Paid parental, bereavement, jury duty, and military leave.
- Tuition assistance.
- Professional certification support with 100% reimbursement for eligible programs.
- Career development and advancement opportunities.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
- Travel partner training certifications and travel benefits associated with completing online training programs.
- Familiarization tours and cruises through developmental programs at no cost.
- International Airlines Travel Agent Network Card with potential hotel, car rental, cruise, and tour partner discounts.
- Complimentary American Society of Travel Advisors membership.
- Free leads, in-office travel events, walk-in traffic, and direct-to-consumer marketing support.
- Support from Air Desk and Inside Sales Agents, and an interactive group booking system.
- Exclusive Preferred Partner discounted rates and member benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
