Traumatic Brain Injury Service Coordinator

Brain Injury Association of America•Cookeville, TN

5d•Remote

About The Position

The Brain Injury Association of America is seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the Upper Cumberland area counties. This role serves as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support. The position combines direct service coordination with outreach, education, and community partnership development, helping individuals navigate complex systems, access services, and feel supported. This is a full-time, remote position, grant-funded for three years, requiring candidates to reside in Tennessee, with a preference for Middle Tennessee.

Requirements

Background in social services, healthcare, or a related field.
Excellent communication skills.
Ability to build trust and listen actively.
Ability to handle sensitive information with professionalism.
Comfortable working independently in a remote environment.
Ability to manage multiple priorities.

Nice To Haves

Bachelor's degree.
Certified Brain Injury Specialist (CBIS) certification (or eligibility).

Responsibilities

Provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region.
Respond to inquiries and provide personalized resource guidance.
Maintain and update resource databases and referral networks.
Support outreach initiatives, educational efforts, and community partnerships.
Assist with support groups, reporting, and program development.
Help individuals access services, benefits, and supports.