Traumatic Brain Injury Service Coordinator

Brain Injury Association of America • Cookeville, TN

3d • Remote

About The Position

As the voice of brain injury, the Brain Injury Association of America improves the quality of life of people affected by brain injury across their lifespan through advancing prevention, awareness, research, treatment, education, and advocacy. We are seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the Upper Cumberland area counties: Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Roane, Smith, Van Buren, Warren, and White. In this role, you will serve as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support. This position combines direct service coordination with outreach, education, and community partnership development. You will play a key role in helping individuals navigate complex systems, access services, and feel supported throughout their journey. This is a full-time, remote position; candidates must reside in Tennessee, with a strong preference for Middle Tennessee. This role is grant-funded for three years.

Requirements

• Background in social services, healthcare, or a related field
• Passion for supporting individuals with disabilities
• Excellent communication skills
• Ability to build trust
• Active listening skills
• Ability to handle sensitive information with professionalism
• Comfortable working independently in a remote environment
• Ability to manage multiple priorities
• Reside in Tennessee, with a strong preference for Middle Tennessee

Nice To Haves

• Bachelor's degree
• Certified Brain Injury Specialist (CBIS) certification (or eligibility)

Responsibilities

• Provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region.
• Respond to inquiries and provide personalized resource guidance
• Maintain and update resource databases and referral networks
• Support outreach initiatives, educational efforts, and community partnerships
• Assist with support groups, reporting, and program development
• Help individuals access services, benefits, and supports

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability coverage
• Group accidental death coverage
• Paid time off (PTO)
• Health Savings Account (HSA)
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level