Traumatic Brain Injury Service Coordinator
About The Position
As the voice of brain injury, Brain Injury Association of America improves the quality of life of people affected by brain injury across their lifespan through advancing prevention, awareness, research, treatment, education, and advocacy. We are seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the Nashville-area region. This includes Nashville area counties: Cheatham, Davidson, Dickson, Montgomery, Robertson, Sumner, Trousdale, Williamson, and Wilson. In this role, you will serve as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support. This position combines direct service coordination with outreach, education, and community partnership development. You will play a key role in helping individuals navigate complex systems, access services, and feel supported throughout their journey. This is a full-time, remote position; candidates must reside in Tennessee, with a strong preference for Middle Tennessee. This role is grant-funded for three years.
Requirements
- Background in social services, healthcare, or a related field.
- Passion for supporting individuals with disabilities.
- Excellent communicator who can build trust, listen actively, and handle sensitive information with professionalism.
- Comfortable working independently in a remote environment while managing multiple priorities.
- Reside in Tennessee, with a strong preference for Middle Tennessee.
Nice To Haves
- Bachelor's degree
- Certified Brain Injury Specialist (CBIS) certification (or eligibility)
Responsibilities
- Provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region.
- Respond to inquiries and provide personalized resource guidance.
- Maintain and update resource databases and referral networks.
- Support outreach initiatives, educational efforts, and community partnerships.
- Assist with support groups, reporting, and program development.
- Help individuals access services, benefits, and supports.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability coverage
- Group accidental death coverage
- Paid time off (PTO)
- Health Savings Account (HSA)
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
