Traumatic Brain Injury Service Coordinator

Brain Injury Association of America•Columbia, TN

5d•Remote

About The Position

We are seeking a compassionate and detail-oriented Service Coordinator to support individuals affected by traumatic brain injury (TBI) across the South Central area counties: Bedford, Coffee, Franklin, Giles, Hickman, Lawrence, Lewis, Lincoln, Marshall, Maury, Moore, Rutherford, and Wayne. In this role, you will serve as a central point of contact for individuals, families, caregivers, and professionals seeking guidance, resources, and support. This position combines direct service coordination with outreach, education, and community partnership development. You will play a key role in helping individuals navigate complex systems, access services, and feel supported throughout their journey. This is a full-time, remote position; candidates must reside in Tennessee, with a strong preference for Middle Tennessee. This role is grant-funded for three years.

Requirements

Background in social services, healthcare, or a related field
Excellent communication skills
Ability to build trust
Active listening skills
Ability to handle sensitive information with professionalism
Comfortable working independently in a remote environment
Ability to manage multiple priorities
Reside in Tennessee, with a strong preference for Middle Tennessee

Nice To Haves

Bachelor's degree
Certified Brain Injury Specialist (CBIS) certification (or eligibility)

Responsibilities

Provide thoughtful, responsive support while helping strengthen systems of care and access to services across the region.
Respond to inquiries and provide personalized resource guidance
Maintain and update resource databases and referral networks
Support outreach initiatives, educational efforts, and community partnerships
Assist with support groups, reporting, and program development
Help individuals access services, benefits, and supports