Trauma Office Lead Full Time

Hughston•Montgomery, AL

11d•Onsite

About The Position

This position is responsible for ensuring the proper flow and efficiency of the Midtown clinic. The Trauma Office Lead will supervise office staff, manage patient registration and billing inquiries, ensure insurance verification and authorizations are complete, monitor office expenses, and coordinate with HR and the Practice Administrator on employee-related matters. The role also involves prioritizing daily functions, addressing maintenance issues, assisting with medical assistant duties including casting and splinting, conducting employee evaluations, and maintaining records.

Requirements

One (1) year of medical clinical setting.
Two (2) years of managerial or administrative experience in a healthcare setting.
Must have medical insurance and terminology experience.
Must be proficient with Microsoft Office Suite.
Must have strong customer service skills.
Must be able to work independently and have good decisions making abilities.
High School Diploma or equivalent.
Valid Driver’s License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
Must be flexible.

Nice To Haves

Casting and Splinting experience.
Knowledge of Athena.
Degree in business or healthcare administration.
Knowledge of medical terminology.

Responsibilities

Supervise all office staff and support personnel.
Greet/register patients, collects co-payments, deductibles and coinsurance.
Liaison for all complaints internal and external-bringing issues to the attention of the Practice Administrator.
Communicate effectively with THC billing department, insurance companies, and patients regarding billing.
Ensure that verification of insurance is complete; verify referrals, authorizations have been obtained.
Function as backup for office staff as needed; maintain employee coverage.
Monitor office expenses, maintains inventory of supplies on hand.
Code employee time and PTO, to include the distribution of time reports to employees.
Coordinate with the Practice Administrator and HR for any hiring or employee-related issues/needs.
Prioritize daily functions to ensure a smooth-running facility by completing batch reports and submitting daily deposits.
Address any maintenance issues and complete requisition forms as necessary.
Assist with casting and splinting functions during clinic hours.
Assist with other Medical Assistant duties during clinic hours, as needed.
Conduct annual evaluations and employee assessments/disciplinary measures.
Register and utilize online portals to obtain authorizations.
Maintain records for petty cash.