Transporter - General Service - Limited Tenure

Mayo Clinic•Rochester, MN

5d•$20 - $26•Onsite

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. This role involves competitive compensation, comprehensive benefits, and opportunities for career advancement. The Transporter - General Service position is a Limited Tenure role, meaning employment is for a defined period (approximately 24 months) with the expectation that the employee will secure another role within Mayo Clinic to continue employment beyond the tenure. In this role, employees will have direct patient contact, primarily responsible for transporting patients, visitors, and patient-related items safely and efficiently across the Mayo Clinic campus. This involves frequent interaction with various healthcare staff, including nurses, radiology technicians, and desk personnel. Assignments are received via an iPhone and pager, requiring the ability to function independently with minimal supervision and proficiency in smartphone use. Managing transport requests through computers and/or dispatch staff via telephone may also be required.

Requirements

High school diploma or equivalent.
Previous customer service experience required.
Must be able to work independently and in a group setting with minimal supervision.
Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests and staff.
Must communicate effectively in a professional and respectful manner during high-stress situations.
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
Strong problem solving skills are necessary.
Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast paced work environment.
Basic computer skills are required, with proficiency in Microsoft Word and Outlook.
Must be able to read, write, speak and understand English.
Requires exceptional fine motor skills for operating motorized patient transport equipment.
Requires full use of hands, ability to perform repetitive wrist and elbow movements, repetitive foot motions and trunk rotate/twist/reach actions.

Nice To Haves

Previous hospital, clinical or patient care experience preferred.

Responsibilities

Transport patients, visitors, and patient-related items throughout the Mayo Clinic campus in a safe and efficient manner.
Interact frequently with nurses, radiology techs, desk staff, door attendants, and others.
Receive primary work assignments via an iPhone and pager.
Function independently and as a team member with minimal supervision or direction.
Possess knowledge with the use of a smart phone.
Perform proper input and management of transport requests via computers and/or working with dispatch staff via telephone.
Stand and/or walk 10-12 miles per 8-hour shift.
Frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
Demonstrate proficiency in the safe operation of multiple types of motorized patient transport equipment requiring exceptional fine motor skills.
Utilize full use of hands, perform repetitive wrist and elbow movements, repetitive foot motions, and trunk rotate/twist/reach actions.
Disinfect equipment after each patient use and request maintenance as needed.
Perform wheelchair roundups to General Service storage locations or designated floors.
Transport patients requiring oxygen, intravenous pumps, wound vacs, and/or other special equipment.
Assist patients in and out of wheelchairs/stretchers.
Perform correct patient identification by utilizing two patient identifiers (name and date of birth).
Confirm with a nurse that a patient has a minimum of 30 minutes of oxygen before transportation occurs.
Use a slider board and slider sheet to transfer patients to/from beds and/or stretchers with assistance from other care team members.
Confirm with staff and adhere to medical isolation precautions and protocols.
Provide detailed verbal communication to appropriate staff during the drop off and pick up of patients in the inpatient setting.
Attend meetings outside of normal work schedule and/or assist in the training of new employees.
Provide patients and visitors assistance as necessary, such as assisting patients experiencing nausea symptoms.
Transport patients on a monitor cart to/from an intensive care unit (ICU) which requires Nurse and/or Respiratory Therapist accompaniment.
Continuously monitor the patient’s condition during transport when a patient care staff member has not accompanied.
Call a code blue if medical staff is needed to evaluate the patient’s condition during transport.