Transporter - General Service - Limited Tenure
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role involves direct patient contact, transporting patients, visitors, and related items across the Mayo Clinic campus safely and efficiently. The position requires interaction with various healthcare professionals and the ability to manage work assignments via an iPhone and pager, with potential computer or dispatch interaction. Employees must be able to work independently and as part of a team with minimal supervision and possess knowledge of smartphone use. This is a Limited Tenure position, meaning employment is for a set period (approximately 24 months) with the expectation of securing another role within Mayo Clinic thereafter.
Requirements
- High school diploma or equivalent.
- Previous customer service experience required.
- Must be able to work independently and in a group setting with minimal supervision.
- Exceptional verbal communication skills.
- Telephone and human relation skills to interact with patients, guests and staff.
- Must communicate effectively in a professional and respectful manner during high-stress situations.
- Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor.
- Strong problem solving skills are necessary.
- Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast paced work environment.
- Basic computer skills are required, with proficiency in Microsoft Word and Outlook.
- Must be able to read, write, speak and understand English.
- Full use of hands.
- Ability to perform repetitive wrist and elbow movements.
- Repetitive foot motions.
- Trunk rotate/twist/reach actions.
- Exceptional fine motor skills.
Nice To Haves
- Previous hospital, clinical or patient care experience preferred.
Responsibilities
- Transport patients, visitors, and patient-related items throughout the Mayo Clinic campus in a safe and efficient manner.
- Interact frequently with nurses, radiology techs, desk staff, door attendants, and other healthcare professionals.
- Receive primary work assignments via an iPhone and pager, and manage transport requests via computers and/or working with dispatch staff via telephone.
- Stand and/or walk 10-12 miles per 8-hour shift.
- Frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds.
- Demonstrate proficiency in the safe operation of multiple types of motorized patient transport equipment.
- Perform repetitive wrist and elbow movements, repetitive foot motions, and trunk rotate/twist/reach actions.
- Disinfect equipment after each patient use and request maintenance as needed.
- Perform wheelchair roundups to General Service storage locations or designated floors.
- Transport patients requiring oxygen, intravenous pumps, wound vacs, and/or other special equipment.
- Assist patients in and out of wheelchairs/stretchers.
- Perform correct patient identification by utilizing two patient identifiers (name and date of birth).
- Confirm with a nurse that a patient has a minimum of 30 minutes of oxygen before transportation occurs.
- Use a slider board and slider sheet to transfer patients to/from beds and/or stretchers with assistance from other care team members.
- Confirm with staff and adhere to medical isolation precautions and protocols.
- Provide detailed verbal communication to appropriate staff during patient drop-off and pick-up in the inpatient setting.
- Attend meetings outside of normal work schedule and/or assist in the training of new employees.
- Provide patients and visitors assistance as necessary, such as with nausea symptoms.
- Transport patients on a monitor cart to/from an intensive care unit (ICU) which requires Nurse and/or Respiratory Therapist accompaniment.
- Continuously monitor the patient’s condition during transport when a patient care staff member has not accompanied.
- Call a code blue if medical staff is needed to evaluate the patient’s condition during transport.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
