Transportation Supervisor

gategroup•Schiller Park, IL

12d

About The Position

The Transportation Supervisor oversees drivers and driver assistants who coordinate services between the kitchen and drivers, and controls activities on the dock. The role is responsible for safe, timely, and accurate delivery of catering products and equipment to aircraft while maintaining quality, customer specifications, regulatory requirements, and company policies. The supervisor manages staffing and workflow, supports employee performance and development, coordinates with operations, maintenance, airlines, and support functions, and monitors financial and productivity goals. This is a full-time, exempt position with no travel required.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and constructive feedback on a daily basis.
Strong time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe certification.
Ability to communicate clearly and effectively in speaking and writing, listen attentively, and ensure communications are understood.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience.
ServSafe certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Maintain production quality standards for all accounts.
Obtain control sheets and assign driver teams to daily flights.
Inspect the dock to ensure employees have required equipment and trucks depart according to schedule.
Verify teams are catering the correct aircraft and flights.
Ensure employees follow safety procedures and airport badging requirements.
Work with management to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain service requirements and updates from airlines.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen after flights leave to ensure no equipment was left behind.
Ensure security and proper transportation of galleys and maintain vehicle cleanliness.
Ensure safety, quality, customer-specification, regulatory, and company-policy compliance.
Ensure specifications, airline diagrams, and other standards are accurate and align with airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on scheduled preventive maintenance for machinery and fleet, and promptly report maintenance and repair issues.
Maintain company policies and procedures and airline customer specification books.
Meet financial goals for materials, productivity, overtime, and labor.
Prepare required management reports, including attendance, HACCP, and labor reports.
Supervise drivers and driver assistants, including performance evaluations, coaching, counseling, and corrective actions in coordination with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift, including workstation and duty assignments.
Manage daily manpower planning and employee schedules.
Determine whether employees need to be called in to cover staffing needs, such as absences, leave, or volume changes.
Determine staffing needs per shift in conjunction with department leaders.
Ensure compliance with wage-and-hour policies, including required rest and meal breaks and company processes.
Train and monitor employees on proper procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Prepare employee corrective actions in accordance with applicable union or collective bargaining agreements.
Review and ensure employees in the chain of command are assigned to the correct cost centers and job titles.
For OP73 and OP78 only, review and ensure union-represented employees' pay rates align with wage scales and seniority.
Ensure employees complete all required company training, including ServSafe.
Perform other duties and responsibilities as assigned by management.