Transportation Supervisor

Evergreen Goodwill•Seattle, WA

3d•Onsite

About The Position

The Transportation Supervisor provides leadership and operational support for the Transportation Department, overseeing dispatch operations, route coordination, driver supervision, and daily transportation activities. The position ensures safe, efficient, and reliable transportation services while supporting customer satisfaction, productivity, and regulatory compliance. The supervisor oversees CDL and non-CDL drivers and dispatch staff, coordinating driver assignments, routes, vehicles, and other transportation resources while promoting compliance with DOT and FMCSA requirements. As a working leader, the supervisor operates commercial vehicles, including tractor-trailer combinations and box trucks, and performs CDL driving duties as business needs require. The role also manages scheduling, attendance records, bi-weekly payroll preparation, service quality checks, reporting, security coordination, customer relationships, and employee safety education. Supervisory duties include interviewing, hiring, training, assigning and directing work, monitoring performance, addressing complaints, and resolving problems in accordance with organizational policies and applicable laws.

Requirements

High school diploma or equivalent.
At least 3 years of experience as a supervisor of CDL Class A and B drivers and transportation dispatchers.
Knowledge of DOT and FMCSA requirements.
Understanding of Commercial Driver’s Licensing.
Current Washington State driver’s license and proof of insurance.
Current Washington State Class A Commercial Driver’s License (CDL).
Meet applicable U.S. Department of Transportation medical qualification standards.
Maintain a valid and acceptable Motor Vehicle Record (MVR).
Proficiency with Microsoft Word, Excel, Outlook, and Teams.
Ability to learn new technology and software related to the job.
Analytical ability to handle administrative duties and mental alertness to complete work accurately, safely, and thoroughly.
Ability to concentrate and deal with frequent interruptions.
Ability to speak, write, and understand English fluently.
Ability to communicate effectively verbally and in writing, including with people who have limited English skills.
Reliable attendance.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Experience working with transportation software.
Experience working with transportation and dispatch software.

Responsibilities

Manage the transportation team to maximize efficiency and effectiveness.
Follow Seattle Goodwill, DOT, and FMCSA rules and regulations, and assist with ensuring DOT compliance.
Use GPS transportation software effectively.
Promote safe work practices, train and educate employees on safety requirements, and report potential hazards or accidents.
Schedule CDL Class A and B drivers, non-CDL drivers, and dispatchers to meet business needs; coordinate daily routes, tasks, and vehicle assignments.
Verify and maintain Transportation attendance records.
Prepare bi-weekly payroll for Transportation staff.
Ensure service quality standards are met, conduct quality assurance checks, and develop improvement strategies.
Coordinate security measures, including keys, codes, and combinations, with Loss Prevention.
Build and maintain internal and external customer satisfaction and effective working relationships.
Maintain accurate and timely transportation, store, and trailer status reports.
Supervise employees, including interviewing, hiring, training, planning and assigning work, monitoring performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Partner with People Relations as needed and appropriate.
Operate commercial vehicles, including tractor-trailer combinations and box trucks, and perform CDL driving duties as business needs require.
Maintain required certifications, training, and professional development; meet established timelines for assigned work and projects.
Perform other duties as assigned in support of department objectives and organizational needs.