Transportation Supervisor

gategroup•Schiller Park, IL

12d

About The Position

The Transportation Supervisor oversees drivers and driver assistants who coordinate services between the kitchen and drivers and control dock activities. The role ensures quality, safety, security, compliance, staffing, and operational performance in transportation and catering operations. The supervisor coordinates daily assignments and flight coverage, manages manpower and employee performance, works with operations, maintenance, airlines, HR, and other support functions, and monitors labor, productivity, and financial goals. The position is full-time and exempt, with no travel required. The normal work environment is specified.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and the ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide positive and negative feedback to employees daily.
Excellent time-management skills and the ability to manage multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to drive positive program change and make operational improvements as needed.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Clear and effective spoken and written communication, attentive listening, and ability to ensure communication is understood.
Ability to successfully supervise and coordinate a team of employees.
Ability to meet the job’s stated Gate Group competencies: information search and analysis, problem resolution, understanding others, team leadership, developing people, influencing and building relationships, motivating and inspiring, communicating effectively, delivering results under pressure, championing performance improvement, and customer focus.

Nice To Haves

Associate degree preferred.
Current or prior labor-relations experience is a plus.
ServSafe Certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Maintain quality production standards for all accounts.
Obtain control sheets and assign drivers to teams and flights each day.
Check the dock to ensure employees have required equipment and trucks depart according to schedule.
Verify teams are catering the correct aircraft and flights.
Ensure employees comply with safety procedures and Airport Transport Authority badging requirements.
Work with management staff to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain airline service requirements and updates.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment has not been left behind after flights depart.
Ensure the security and proper transportation of galleys and maintain vehicle cleanliness.
Ensure safety, quality, customer-specification, regulatory, and company-policy compliance.
Ensure specifications, airline diagrams, and other standards are accurate and aligned with airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on scheduled preventive maintenance for machinery and fleet; report maintenance and repair issues promptly.
Maintain company policies and procedures and airline-customer specification books.
Maintain financial goals for material, productivity, overtime, and labor.
Prepare management reports, including attendance, HACCP, and labor reports, as required.
Supervise drivers and driver assistants, including performance evaluations, coaching, counseling, and corrective actions in coordination with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift, including workstation assignments.
Plan daily staffing and schedules; determine when to call in employees to cover staffing needs.
Determine staffing requirements by shift with department leaders.
Ensure compliance with Wage & Hour policy, including employee rest and meal breaks and related company processes.
Train and monitor employees on work procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Ensure corrective actions comply with applicable union or collective bargaining agreements.
Review employee cost centers, job titles, and, where applicable, union-represented employee pay rates against wage scales and seniority.
Ensure employees complete required company training, including ServSafe.
Ensure compliance with all required company policies, procedures, processes, and training.