Transportation Supervisor

Sysco•Concord, NH

11d

About The Position

This is an operations position supervising delivery activities. The supervisor manages and directs delivery staff, ensures compliance with government regulations, and oversees the safety and security of the delivery department. The opportunity covers territories in Concord and Manchester, New Hampshire, and Berwick, Maine. The role includes supervising delivery associates and their schedules, supporting safe and efficient customer service, managing labor and supplies within budget, monitoring productivity, and coordinating repairs and use of company assets. The supervisor works with Sales, Marketing, and Safety teams to address customer and delivery issues, train associates, enforce company policies, investigate accidents, and support associate engagement. The position also performs the duties of supervised associates and other related duties as needed and qualified. The role involves non-traditional business hours, including evenings, nights, weekends, holidays, and on-call work. Occasional travel to other operating companies or the corporate office may be required. Physical demands include regularly talking or hearing; frequently standing, walking, sitting, handling objects, reaching, and climbing or balancing; occasionally stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 100 pounds and pushing or pulling up to 350 pounds. Work conditions may include wet, hot, cold, or humid environments, moving mechanical parts, confined spaces, elevated places, fumes, and airborne particles.

Requirements

High school diploma or GED, or an equivalent combination of education and related experience.
1–3 years of related experience and/or training.
Complete a Sysco-approved defensive driving program.
Successfully engage and lead individual and team discussions and meetings.
Work proactively and constructively with peers and associates from other departments, operating companies, and Corporate.
Solve practical problems involving concrete variables where limited standardization exists, and interpret written, oral, diagrammatic, or schedule-based instructions.
Working knowledge of Federal Motor Carrier Safety Regulations.
Apply relevant policies consistently, objectively, and in a timely manner; follow established procedures and comply with local, state, and federal regulations.
Manage deadline-related pressure and stress associated with customer service issues; make timely independent decisions in support of company policies and procedures.
Read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions from groups and individuals.
Knowledge of spreadsheet and word-processing software, ability to learn Sysco technology software and programs, and excellent computer skills.
Ability to read, comprehend, write, and speak English.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Meet the physical demands of the role, including occasional lifting or moving up to 100 pounds and pushing or pulling up to 350 pounds.

Nice To Haves

A 2- or 4-year college degree in Business Management, Supply Chain Management, or a similar major.
HazMat certification.
Valid Class A Commercial Driver License meeting Company standards.

Responsibilities

Supervise the daily work and safety of Delivery Associates, including compliance with standard operating procedures and planned routes and delivery of safe, efficient customer service.
Ensure Delivery Associate compliance with local, state, and federal regulations, including DOT and OSHA requirements, and ensure electronic logs are current and accurate.
Manage labor hours and consumable supplies within budget.
Prepare work schedules, including extra workdays and shifts as needed.
Oversee proper selection and utilization of company assets in support of the Delivery department.
Organize required repairs with the appropriate departments.
Review delivery functions and productivity reporting.
Suggest efficiency ideas and cost-reduction measures and assist with implementing delivery changes.
Interpret, train, and consistently enforce company policies, protocols, and procedures, including food safety, DOT, and recordkeeping requirements.
Communicate with Sales Management and Marketing Associates to resolve customer or delivery opportunities and issues collaboratively.
Visit customer locations to address issues and assess delivery difficulty.
Preserve associate relations through regular department or pre-shift meetings and ongoing interaction.
Maintain open communication with associates by answering questions and explaining policies and procedures; monitor associate morale and respond to ideas for improving engagement and enablement.
Coordinate with the Safety department on training, associate observations, preferred work methods, accident investigations, and routine safety inspections.
Recommend disciplinary action or behavior modification when required.
Carry out staff selection, development, discipline, performance reviews, and/or terminations.
Perform the duties of supervised associates and other related duties as needed and qualified.