Transportation Supervisor

gategroup•USA_KY_Cincinnati, KY

About The Position

The Transportation Supervisor oversees drivers and driver assistants coordinating services between the kitchen and drivers, and controls activities on the dock. The role is responsible for safe, timely, and accurate catering transportation operations, including aircraft and flight assignments, dock departures, equipment, vehicle cleanliness, and compliance with airline specifications and company procedures. The supervisor leads staffing and workflow planning, supervises and develops employees, supports performance and retention, and coordinates with operations, kitchen, maintenance, HR, and other support functions. The position monitors operational quality, safety, labor, productivity, and financial goals; prepares required management reports; and ensures employee training and policy compliance. The role reports directly to the Manager, Ops, Transport, and has up to 80 direct reports (average of 16).

Requirements

High school diploma or GED.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent experience in a related field (listed as preferred in the posting).
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide positive and corrective feedback to employees daily.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Ability to express oneself clearly and effectively in speaking and writing, listen attentively, and ensure communication is understood.
Ability to comply with company policies, procedures, processes, and required training.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Ensure quality production standards are maintained for all accounts.
Obtain control sheets and assign team drivers to flights each day.
Check the dock to ensure employees have required equipment and trucks depart according to the scheduled dock departure.
Verify teams are catering the correct aircraft and flights.
Ensure employees comply with safety procedures and Airport Transport Authority badging requirements.
Work with management staff to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain service requirements and updates from airlines.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment has not been left behind after flights leave the kitchen.
Ensure the security and proper transportation of galleys and maintain vehicle cleanliness.
Ensure safety, quality, and compliance with customer specifications, regulatory requirements, and company policies and procedures.
Ensure specifications, airline diagrams, and other standards are accurate and consistent with airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on scheduled preventive maintenance of machinery and fleet, and report maintenance and repair issues promptly.
Maintain company policies and procedures and specification books for airline customers.
Maintain financial goals for materials, productivity, overtime, and labor.
Prepare required management reports, such as attendance, HACCP, and labor reports.
Supervise drivers and driver assistants, including performance evaluations, coaching, counseling, and corrective action in coordination with HR and other support functions.
Balance workflow by dividing responsibilities among employees on each shift and assigning responsibilities and workstations.
Plan daily manpower and assign responsibilities and workstations.
Decide whether to call employees in to cover staffing needs, including sick calls, vacation relief, medical leaves, and volume changes.
Determine staffing needs per shift in conjunction with department leaders.
Ensure compliance with the company Wage & Hour policy, including rest and meal breaks and required processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Monitor daily manpower planning and schedule employees.
Support employee retention and reduce turnover.
Prepare employee coaching, counseling, and corrective actions in compliance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Verify union-represented employees' pay rates against wage scales and seniority.
For OP73 and OP78 only, ensure employees complete required company training, including ServSafe.
Comply with all required company policies, procedures, processes, and training requirements.