Transportation Supervisor

gategroup•Schiller Park, IL

10d

About The Position

The Transportation Supervisor oversees drivers and driver assistants, coordinates services between the kitchen and drivers, and controls dock activities. The position ensures safe, accurate, and timely transportation of airline galleys and catering products while meeting customer specifications, regulatory requirements, and company policies. The supervisor manages staffing, workflow, employee performance, training, and labor and material goals, and works with operations, kitchen, airline, and maintenance teams to support unit performance.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and negative feedback on a daily basis.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Clear and effective verbal and written communication, attentive listening, and ability to ensure communications are understood.
Compliance with company-required policies, procedures, processes, and training.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience is a plus.
ServSafe certification preferred.
Bilingual ability in English and Spanish, Mandarin Chinese, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Ensure quality production standards are maintained for all accounts.
Obtain control sheets and assign drivers to teams and flights each day.
Check the dock to ensure employees have required equipment and trucks leave according to scheduled departure times.
Verify teams are catering the correct aircraft and flights.
Ensure employees follow safety procedures and airport transport authority badging requirements.
Work with management staff to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain airline service requirements and updates.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure no equipment is left behind after flights leave.
Oversee the security and proper transportation of galleys and vehicle cleanliness.
Ensure safety, quality, customer specification, regulatory, and company-policy compliance.
Ensure specifications, airline diagrams, and other standards accurately reflect airline requirements.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on scheduled preventive maintenance for machinery and fleet, and report maintenance and repair issues promptly.
Maintain company policies and procedures and airline customer specification books.
Meet financial goals for materials, productivity, overtime, and labor.
Prepare required management reports, such as attendance, HACCP, and labor reports.
Supervise drivers and driver assistants, including evaluating performance, coaching, counseling, and preparing corrective actions in coordination with HR and support functions.
Balance workflow and divide responsibilities among employees on each shift, including workstation assignments.
Plan daily manpower, assign responsibilities and workstations, schedule employees, and determine when to call employees in to cover staffing needs.
Work with department leaders to determine staffing needs by shift.
Ensure compliance with Wage & Hour policy, including meal and rest breaks and required company processes.
Train and monitor employees on proper procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Prepare corrective actions in accordance with applicable union or collective bargaining agreements.
Verify employees in the chain of command are assigned to correct cost centers and job titles, and verify union employees’ pay rates against wage scales and seniority.
Ensure required company training is completed, including ServSafe where applicable.
Comply with all required company policies, procedures, processes, and training requirements.