Transportation Supervisor

gategroup•Schiller Park, IL

About The Position

The Transportation Supervisor oversees drivers and driver assistants and coordinates dock operations and the delivery of catering services between the kitchen and aircraft. The role ensures that flights are catered correctly and depart on schedule, while maintaining safety, security, cleanliness, quality, and compliance with airline specifications, regulations, and company procedures. The supervisor manages daily staffing, work assignments, employee training and performance, and labor-related processes. They work with operations, kitchen, airline, maintenance, human resources, and other teams to resolve issues, improve unit performance, maintain equipment and fleet schedules, and meet financial and productivity goals. The position is full-time, exempt, and has no travel requirement. The listed maximum salary is $66,000 per year.

Requirements

High school diploma or GED.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent experience in a related field; the posting identifies this experience as preferred.
Strong leadership skills and the ability to manage a staff of 30 or more hourly employees.
Ability to train others and provide employees with positive and negative feedback.
Excellent time-management skills and the ability to manage multiple tasks while prioritizing effectively.
Strong organizational, analytical, communication, and leadership skills.
Ability to introduce operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe certification.
Ability to communicate clearly and effectively in speaking and writing, listen attentively, and ensure communication is understood.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Ensure quality production standards are maintained for all accounts.
Obtain control sheets and assign drivers to flights each day.
Inspect the dock to confirm employees have required equipment and trucks depart according to schedule.
Verify that teams are catering the correct aircraft and flights.
Ensure employees follow safety procedures and airport transportation authority badging requirements.
Work with management to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain airline information about service requirements and updates.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment is not left behind after flights depart.
Ensure galleys are transported securely and vehicles are kept clean.
Maintain safety, quality, and compliance with customer specifications, regulatory requirements, and company policies and procedures.
Ensure specifications, airline diagrams, and other standards accurately reflect airline specifications.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on preventive maintenance for machinery and fleet, and report maintenance and repair issues promptly.
Maintain company policies and procedures and airline customer specification books.
Meet financial goals for materials, productivity, overtime, and labor.
Prepare required management reports, including attendance, HACCP, and labor reports.
Supervise drivers and driver assistants, including performance evaluations, coaching, counseling, and corrective action, coordinating with HR and support functions as appropriate.
Balance workflow and assign employee responsibilities and workstations on each shift.
Plan daily staffing and determine whether employees should be called in to cover staffing needs such as absences, leave, or changes in volume.
Determine staffing levels by shift with department leaders.
Ensure compliance with Wage and Hour policy, including rest and meal breaks and company processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Monitor staffing plans and schedules, and support employee retention and turnover reduction.
Prepare employee coaching, counseling, and corrective actions in accordance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
For OP73 and OP78, verify that union-represented employees’ pay rates align with wage scales and seniority.
Ensure employees complete required company training, including ServSafe.