Transportation Supervisor

GEODIS Career•Brentwood, TN

18d

About The Position

The Transportation Supervisor monitors service calls and employee performance for demeanor, technical accuracy, and adherence to company policies and standardized work. This role addresses customer complaints and urgent customer issues, escalates operational concerns, and coordinates invoice resolution and carrier escalations. The supervisor prepares month-end revenue accrual reports and customer QBRs, establishes work procedures, maintains accurate SOPs, and manages schedules and training for hourly employees. The position supports transportation planners during contingencies, oversees freight invoice auditing and discrepancy resolution, and ensures customer load-planning and routing requirements are met. It also develops cross-training initiatives and assists the manager with performance appraisals, discipline, and goal setting. Travel may be up to 10%, and overtime may be needed to meet customer or departmental priorities.

Requirements

Minimum 3 years of related experience and training, or an equivalent combination of education and experience.
Minimum 1 year of experience managing direct reports.
Experience with Transportation Management Systems.
PC literacy, including Microsoft Word, Excel, and Outlook.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.

Nice To Haves

Experience with optimization tools.

Responsibilities

Monitor service calls for employee demeanor, technical accuracy, and adherence to company policies and standardized work.
Recommend corrective actions to address customer complaints.
Serve as the direct point of contact for customer issues requiring immediate attention.
Escalate operational issues to the manager when required.
Coordinate with FAP on invoice resolution and carrier escalation.
Prepare month-end close revenue accrual reports for the manager.
Prepare customer QBRs with the manager.
Determine work procedures and ensure SOPs are complete and accurate.
Prepare work schedules and training for hourly employees.
Approve and track hourly team members’ work schedules through UNITIME.
Support Senior Transportation Planners and Transportation Planners during contingencies by securing trucks for multiple customers while being cost-conscious and following business rules.
Collaborate with accounts payable to support timely and accurate freight-bill processing.
Audit invoices and assist the central billing team with discrepancy investigations.
Follow up with carriers to ensure timely receipt of invoices.
Manage customer requirements for load planning and routing compliance.
Establish cross-training initiatives within the team.
Assist the manager with team member performance appraisals, discipline, and goal setting.
Travel up to 10%.
Work overtime as needed to support customer requirements or departmental priorities, including customer peaks and end-of-month, quarter, or year activities.

Benefits

Early access to wages through the Rain financial wellness app.
Free telemedical access to doctors and therapists through FirstStop Health starting on the first day of employment.
Health insurance after 30 days of employment.
Dental insurance after 30 days of employment.
Vision insurance after 30 days of employment.
401(k) match.
Paid maternity and paternity leave.
Career development, employee resource groups, and mentorship programs.
Employee discounts.
Fitness class discounts and free access to a relaxation and meditation app.
Free financial wellness programs.
Daycare discount program.
Opportunities to volunteer and give back to the community.