Transportation Specialist

gategroup • San Francisco, CA

5d

About The Position

The Transportation Specialist serves as the primary administrative support for a major client’s operations. The position analyzes information from custom computer screens, prepares driver run sheets, assigns drivers to gates and flights, and helps ensure meals and coolers meet customer specifications. The role tracks flight and service changes, monitors driver departures, and checks completed run sheets for accuracy. It also provides backup supervisory support on the ramp, handles customer calls and concerns, and helps resolve ongoing issues. The position periodically rotates between scheduled and vacation-relief shifts and may rotate between day and night shift. The role operates in a warehouse environment.

Requirements

• High school diploma required.
• At least 2 years of general work experience in an office or warehouse facility.
• At least 1 year of experience directing the work of others.
• Valid driver’s license; must be at least 21 years old and able to drive on the ramp.
• Ability to multitask in a hectic environment, maintain attention to detail, and remain calm under pressure.
• Ability to work with minimal supervision in an off-site environment and make independent decisions.
• Ability to compile data from multiple sources with a high degree of accuracy.
• Ability to communicate status changes to all parties in a timely manner.
• Ability to develop rapport with the major client.
• Driven to document and improve processes.

Nice To Haves

• Associate’s degree preferred.
• 1–2 years of shipping/receiving experience preferred.

Responsibilities

• Analyze data from custom computer screens and prepare driver run sheets for each flight.
• Assign drivers to gates and flights.
• Ensure cooler contents and/or meals meet customer specifications as a quality assurance specialist.
• Monitor driver kitchen departure times.
• Track changes to flights, gates, meal orders, and other flight-related information.
• Provide backup for the supervisor when that person is on the ramp by relaying flight changes to drivers, directing workflow, and resolving customer problems.
• Check completed driver run sheets for accuracy, including times, aircraft changes, service levels, and quantities.
• Answer and log customer calls, concerns, and complaints, and recommend ways to resolve ongoing issues.
• Rotate periodically between scheduled shifts and vacation-relief shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED