TRANSPORTATION SPECIALIST

Dollar General • Goodlettsville, TN

2d

About The Position

The Transportation Specialist develops and executes store shipment plans and special projects that support operational excellence. The role uses data analytics and reporting to track carrier performance and support timely, cost-effective deliveries. It also contributes to process improvement initiatives to reduce logistics costs, optimize efficiency, and enhance the store and customer experience.

The position analyzes carrier and vendor performance, prepares KPI reports, maintains data integrity, tracks company transportation assets, and provides analyses to support operational standards. It administers freight payments and claims, maintains transportation procedures, and conducts process compliance audits. The specialist monitors transportation systems, addresses shipment discrepancies and delays with internal teams and carrier partners, and collaborates on cross-functional operational improvement projects.

Requirements

• Bachelor’s degree in business, Operations Management, Supply Chain, or Logistics is required.
• Proficiency with Transportation Management Systems (TMS) and related operational processes.
• Advanced proficiency in Microsoft Office applications, particularly Excel; Microsoft Office proficiency is required.
• Solid understanding of transportation, distribution, and broader supply chain concepts.
• General business acumen and strategic thinking.
• Strong multitasking and prioritization skills, with the ability to manage workloads and meet deadlines in a dynamic environment.
• Team-oriented mindset with a focus on customer service and collaboration.
• Self-motivation, initiative, ability to learn new processes, and adaptability to changing work requirements.
• Prior experience in a customer service environment, with the ability to manage and resolve issues effectively.

Nice To Haves

• Experience in retail transportation or working with a carrier is preferred and considered a strong asset.

Responsibilities

• Analyze carrier and vendor performance data to identify service issues and recommend improvements.
• Prepare and deliver daily, weekly, and monthly reports on key performance indicators.
• Ensure vendor and third-party service provider data is accurate and timely, maintaining data integrity across systems.
• Monitor and track company assets, including trailers and rolltainers, and update relevant systems to support accountability and utilization.
• Develop and deliver ad-hoc reports and analyses to support initiatives and improve key performance standards.
• Oversee freight payment processes, including manual invoice workflows, ensuring accuracy and compliance.
• Manage claims procedures to recover transportation-related costs associated with merchandise, structural, or equipment issues.
• Maintain and update transportation-related Standard Operating Procedures to keep them accurate and aligned with operational best practices.
• Audit compliance with company processes, identify areas for improvement, and support corrective actions.
• Monitor transportation systems and reports for discrepancies or incomplete activities, supporting the Operations team and coordinating corrective action with carrier partners.
• Communicate proactively with internal teams about delayed shipments and carrier-related issues.
• Collaborate on cross-functional projects to improve operations and overall company performance.
• Track company assets such as trailers and rolltainers and update the appropriate systems.

What This Job Offers

• Job Type: Full-time